Restaurant Supervisor

Vida-Plena-Hospitality; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Vida Plena seeks a Restaurant Supervisor for its Dallas Burger Joint in Shoreditch. You will lead a team to deliver warm, attentive service and ensure a welcoming atmosphere for guests. You’ll train staff, manage orders, and coordinate with the kitchen to handle dietary preferences while driving sales.

Role requires energy, excellent communication, and a passion for hospitality. This is a fast-paced role with opportunities to shape guest experiences and elevate service standards.

Qualifications

• High energy and able to remain calm under pressure.
• Sales-driven with ability to confidently recommend menu items and promotions.
• Friendly, warm, and hospitable with leadership traits to mentor an opening team.
• Compliance to health and safety regulations.
• Team player eager to support colleagues.
• Strong service and communication skills.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Lead by example to deliver warm, authentic, and engaging hospitality.
• Oversee daily operations to ensure the team follows service touch points for a positive dining experience.
• Train the team to deliver personalized service and embody Vida Plena’s guest experience.
• Coach and mentor the team to ensure seamless guest experiences.
• Familiarize yourself with the menu and communicate product knowledge to the team.
• Manage dietary needs by informing kitchen and coordinating with guests.
• Assist with upselling and promotion of food and drinks.
• Foster a culture of respect, ambition and teamwork.
• Collaborate to identify service gaps and develop training to overcome them.
• Assist with administrative duties such as training, stock control and audits.

Skills

Leadership

Sales-driven

Team player

Communication

Calm under pressure

Hospitality knowledge

Tools

POS systems

Job description

Restaurant Supervisor at Dallas

Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service.

Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid‑back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all.

We have recently launched our much‑loved Dallas Burger Joint in the heart of Shoreditch and looking for passionate team members to bring Dallas to life.

The Role

As a Restaurant Supervisor, you are the face of Dallas’ hospitality - delivering warm, attentive, and personalized service that makes every guest feel truly cared for. Maintaining a confident and welcoming presence - always with a smile - that enhances the atmosphere and puts guest at ease. You are a natural leader who loves seeing those around you excel.

Your Key Responsibilities

• Lead by example to deliver warm, authentic, & engaging hospitality.
• Oversee daily operations to ensure the team is following Dallas’ service touch points so that guests have a positive dining experience.
• Train the team to deliver personalized service and embody Vida Plena’s warm and inviting guest experience.
• Train, coach, and mentor the team to deliver a seamless guest experience through attentive service.
• Familiarize yourself with our menu, ingredients, and what makes us special and ensure that the team is comfortable with product knowledge.
• Manage and communicate any food allergies or intolerances by informing the kitchen and overseeing dietary preferences.
• Ensure that the team accurately relays food and drink orders to the kitchen, especially when dealing with specific guest preferences.
• Support the restaurant manager in driving sales through upselling initiatives and promotion of food and beverage items by suggesting complementary dishes or drinks.
• Foster a culture of respect, ambition, and teamwork within the restaurant.
• Work in collaboration with your colleagues to make sure that the operation is as strong as it could possibly be. Identify any service gaps and create strategies & training programs to overcome them.
• Assist the restaurant manager with administrative duties and tasks such as training, stock control, quality & service audits, ROTA management, and responding to guest feedback.

What We Expect From You

• High energy and able to remain calm under pressure.
• Sales‑driven, with the ability to confidently recommend menu items and special promotions.
• Friendly, warm, and hospitable, with leadership traits to mentor an opening team.
• Compliance to health and safety regulations.
• Team player, eager to support your colleagues.
• Strong service and communication skills.
• Ability to work in a fast‑paced, dynamic environment.
• Knowledge of restaurant POS systems and operational tools.
• Passion for hospitality and commitment to providing outstanding service.

What You’ll Love About Working Here

At Vida Plena, you’re not just taking a job - you’re joining a community that values joy, respect, and excellence. We foster a collaborative and inspiring workplace where your contributions make a real impact. If you’re ready to bring your passion and expertise to our team, we can’t wait to welcome you!