Restaurant Supervisor

The Sloane Club; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

The Sloane Club in London is seeking a dedicated Restaurant Supervisor to lead our luxury dining and bar service, ensuring flawless guest experiences and seamless coordination with kitchen, bar and front-of-house teams.

You will support the Restaurant Manager, run pre-service briefings, mentor staff, manage rosters, monitor guest feedback, and drive upselling while maintaining the club’s exacting standards.

Qualifications

• Minimum 2 years’ supervisory experience in luxury hospitality.
• Experience in fine dining, hotel or high-end restaurant operations.
• Strong leadership and team management abilities.
• Excellent customer service in a luxury setting.
• Knowledge of wine pairings and cocktail preparation.
• Familiarity with POS systems and inventory software.
• Attention to detail and strong organizational skills.
• Ability to handle guest concerns professionally.

Responsibilities

• Oversee day-to-day restaurant and bar operations to ensure guest satisfaction.
• Act as senior on the floor in the absence of Restaurant Manager.
• Coordinate kitchen, bar and front-of-house activities.
• Lead, motivate and train staff to deliver luxury service.
• Monitor and improve guest feedback and reviews.
• Encourage upselling and assist with daily sales tracking.
• Ensure health, safety and hygiene standards throughout.
• Collaborate with Executive Chef and Front Office for seamless service.

Skills

Leadership

Customer service

Wine knowledge

Cocktail preparation

POS systems

Inventory management

Attention to detail

Organizational skills

Problem-solving

Tools

Micros Symphony

Job description

Job Overview

We are seeking a dedicated and hands-on Restaurant Supervisor to assist in the smooth running of our Restaurant and Bar operations. The role requires a strong leader with experience in luxury hospitality, ensuring exceptional service standards, team coordination, and guest satisfaction. The ideal candidate will support the Restaurant Manager in overseeing daily service, managing the team, and delivering an outstanding dining experience.

Key Responsibilities

Operational Leadership

• Supervise the day-to-day restaurant and bar operations, ensuring a seamless guest experience.
• Act as the senior point of contact on the floor in the absence of the Restaurant Manager.
• Ensure smooth coordination between the kitchen, bar, and front-of-house teams.
• Oversee and assist with room service operations and minibar replenishment where required.

Team Management

• Lead, motivate, and manage the restaurant and bar team to deliver exceptional service.
• Conduct pre-shift briefings, ensuring all staff are aware of daily objectives, VIP guests, and menu specials.
• Assist with training and mentoring staff, upholding luxury service standards.
• Support the Restaurant Manager in scheduling and managing rotas to ensure proper staffing levels.

Guest Experience

• Engage with guests, ensuring their needs are met and expectations exceeded.
• Handle guest feedback and complaints professionally, resolving any issues efficiently.
• Monitor online reviews and in-person feedback, providing proactive solutions to improve service.

Financial Control & Upselling

• Encourage the team to maximize revenue through upselling premium food and beverage options.
• Support the Restaurant Manager with daily sales tracking and end-of-shift financial reporting.
• Assist with stock control and inventory, ensuring wastage is minimized.

Health, Safety, and Compliance

• Ensure all restaurant and bar operations comply with health, safety, and hygiene standards.
• Oversee allergen management procedures and ensure team compliance with food safety regulations.
• Conduct regular inspections to uphold cleanliness, service quality, and safety.

Collaboration & Communication

• Work closely with the Executive Chef to ensure smooth service, particularly during busy periods.
• Liaise with the Front Office team to coordinate guest requests, room service, and VIP arrangements.
• Ensure clear communication between all F&B departments to guarantee seamless operations.

Qualifications & Skills

Experience

• Minimum of 2 years’ experience in a supervisory role within a luxury hotel, fine dining restaurant, or high-end hospitality environment.
• Strong knowledge of restaurant, bar, and event operations.

Skills & Competencies

• Strong leadership and team management abilities.
• Excellent customer service skills with a passion for luxury hospitality.
• Knowledge of fine dining service, wine pairings, and cocktail preparation.
• Ability to handle guest concerns professionally and efficiently.
• Familiarity with POS systems (e.g., Micros Symphony) and inventory management software.
• Strong attention to detail, organizational skills, and problem-solving abilities.

Availability

• Ability to work evening shifts, weekends, and public holidays as required.