Restaurant Supervisor

The-Social-Hub; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Dynamic company

Growth opportunities

European staff discounts

Events and socials

Job summary

SíSí Glasgow, a vibrant rooftop restaurant, is seeking a confident Restaurant Supervisor to lead busy shifts and embody our hospitality ethos. You’ll work closely with management to ensure every service runs smoothly, while acting as Duty Manager when required and keeping guests at the heart of everything we do.

You’ll be a natural leader with experience in fast-paced venues, able to stay calm under pressure, motivate the team and communicate across front-of-house and kitchen teams to deliver

Qualifications

• Previous hospitality leadership experience in a fast-paced restaurant or bar.
• Ability to manage busy service periods and guest expectations.
• Strong communication and people-management skills.

Responsibilities

• Supervise restaurant shifts and lead the team to ensure smooth service.
• Act as Duty Manager and take responsibility during assigned shifts.
• Lead pre-service briefings and ensure the team is prepared for service.
• Support management in delivering exceptional guest experiences.
• Maintain high standards of service, presentation and hospitality.
• Manage reservations, tables and flow of service.
• Handle guest feedback professionally and resolve issues.

Skills

Leadership

Guest service

Communication

Decision making

Team motivation

Job description

Your Mission, Should You Choose to Accept It

SíSí is a rooftop restaurant and bar in the heart of Glasgow's Merchant City — bringing together boldMexican-Americanflavours, creative cocktails, greatmusicand an unforgettable atmosphere. We’relooking for a confident, hands-onand passionate Restaurant Supervisor to join our management team. This is a key role within the venue.You’llhelp lead the restaurant operation, support the team through busyservicesand, when acting as Duty Manager, take responsibility for the wider venue and the guest experience from open to close. We'relooking for someone who thrives in a fast-paced environment, genuinely cares abouthospitalityand enjoys being at the heart of the action.

In Case YouDon’tKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly – be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

As Restaurant Supervisor,you’llwork closely with the management team to ensure every shift runs smoothly, efficiently and to the highest possiblestandard. You’llbe a visible presence on the floor, leading by example and making sure our guests receive the warm,energeticand memorable experience SíSí is known for. You’llalso regularly take on Duty Manager responsibilities, acting as the senior point of contact for the venue and taking ownership of the operation whenrequired. Your responsibilities will include:

• Supervising and leading restaurant shifts
• Acting as Duty Manager and taking overall responsibility for the venue during assigned shifts
• Leading pre-service briefings and ensuring the team is fully prepared for service
• Supporting the management team in delivering excellent guest experiences
• Maintaining consistentlyhigh standardsof service,presentationand hospitality
• Managing reservations, table plans and the flow of service
• Handling guest feedback and resolving issues confidently and professionally
• Supporting the team during busy services and stepping in wherever needed
• Ensuring effective communication between the restaurant,kitchenand bar teams
• Supporting the training,developmentand motivation of team members
• Monitoring service standards and providing feedback to the team
• Completing opening and closing proceduresand ensuring the venue is secure
• Managing cash and end-of-day procedures whererequired
• Ensuring all health & safety, licensing and operational procedures are followed
• Takingappropriate actionin the event ofany operational issue or emergency
• Supporting the wider management team with the smooth day-to-day running of the venue

WhatYou’llHave

We’relooking for someone withpreviousexperience in a restaurant, bar,hotelor high-volume hospitality environment, ideally at Supervisor, TeamLeaderor Duty Manager level. You’llbe:

• A confident and capable shift leader
• Comfortable taking responsibility for a busy venue
• A natural people person who enjoys working with guests and teams
• Calm,organisedand able to make good decisions under pressure
• Confident handling guest feedback and resolving problems
• A strong communicator who can work effectively across restaurant,kitchenand bar teams
• Someone who leads by example andisn'tafraid to get stuck in
• Commercially aware and mindful of service,salesand operational standards
• Reliable,professionaland highlyorganised
• Comfortable taking the lead when senior managementaren'ton site

Youdon'tneed to have all the answers, but you do need to have the confidence and judgement to take ownership of a shift, makedecisionsand keep the team moving in the right direction.

SíSí is a fast-paced, high-energy venue where no two shifts are quite the same. From daytime dining and cocktails to busy evenings, celebrations,DJsand late-night service,you'llbe part of a team creating memorable experiences for our guests in one of Glasgow's most exciting rooftop settings. This isa great opportunityfor an experienced Supervisor or Team Leader looking to take the next step, or for an established Duty Manager who wants to join a venue with a strong identity, ambitiousplansand a genuinely exciting atmosphere. You'llbe joining a supportive management team whereyou'llhave the opportunity to develop your skills, take on realresponsibilityand playan important rolein the continued success of SíSí. Ifyou'rea natural leader who loves hospitality, enjoys being on the floor and is ready to take ownership of a shift,we'dlove to hear from you.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel -we’rea game changing innovator, challenging everyconventionand defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how werepresentourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation,religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.