Restaurant Supervisor

The Social Hub (B Corp™); Glasgow; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discounts across properties

Growth opportunities

B Corp employer

Dynamic multinational team

Employee events and benefits

Job summary

SíSí, a rooftop restaurant in Glasgow, is seeking a confident Restaurant Supervisor to lead shifts, act as Duty Manager and ensure exceptional guest experiences. You will manage floor operations, coach the team, handle guest feedback and maintain service standards across busy services.

The role offers opportunities to take ownership, collaborate with management and grow within a dynamic hospitality concept in a city centre setting.

Qualifications

• Previous experience in restaurant, bar, hotel or high-volume hospitality environments.
• Experience at Supervisor, Team Leader or Duty Manager level.
• Confident, capable shift leader with ownership of a shift.

Responsibilities

• Supervising and leading restaurant shifts
• Acting as Duty Manager and taking venue responsibility during shifts
• Leading pre-service briefings and ensuring team readiness
• Supporting management in delivering guest experiences
• Maintaining high standards of service, presentation and hospitality
• Managing reservations, table plans and flow of service
• Handling guest feedback and resolving issues professionally
• Supporting the team during busy services and ensuring smooth operations
• Ensuring communication between restaurant, kitchen and bar
• Assisting training and development of team members
• Monitoring service standards and giving feedback
• Completing opening and closing procedures and venue security
• Managing cash and end-of-day procedures when required
• Ensuring health & safety and licensing procedures are followed
• Taking action on operational issues or emergencies
• Supporting wider management for day-to-day venue operations

Skills

Shift leadership

People management

Guest service

Communication

Decision making under pressure

Job description

Your Mission, Should You Choose to Accept It

SíSí is a rooftop restaurant and bar in the heart of Glasgow's Merchant City — bringing together bold Mexican-American flavours, creative cocktails, great music and an unforgettable atmosphere. We’re looking for a confident, hands‑on and passionate Restaurant Supervisor to join our management team. This is a key role within the venue. You’ll help lead the restaurant operation, support the team through busy services and, when acting as Duty Manager, take responsibility for the wider venue and the guest experience from open to close. We're looking for someone who thrives in a fast‑paced environment, genuinely cares about hospitality and enjoys being at the heart of the action.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

As Restaurant Supervisor, you’ll work closely with the management team to ensure every shift runs smoothly, efficiently and to the highest possible standard. You’ll be a visible presence on the floor, leading by example and making sure our guests receive the warm, energetic and memorable experience SíSí is known for. You’ll also regularly take on Duty Manager responsibilities, acting as the senior point of contact for the venue and taking ownership of the operation when required. Your responsibilities will include:

• Supervising and leading restaurant shifts
• Acting as Duty Manager and taking overall responsibility for the venue during assigned shifts
• Leading pre-service briefings and ensuring the team is fully prepared for service
• Supporting the management team in delivering excellent guest experiences
• Maintaining consistently high standards of service, presentation and hospitality
• Managing reservations, table plans and the flow of service
• Handling guest feedback and resolving issues confidently and professionally
• Supporting the team during busy services and stepping in wherever needed
• Ensuring effective communication between the restaurant, kitchen and bar teams
• Supporting the training, development and motivation of team members
• Monitoring service standards and providing feedback to the team
• Completing opening and closing procedures and ensuring the venue is secure
• Managing cash and end-of-day procedures where required
• Ensuring all health & safety, licensing and operational procedures are followed
• Taking appropriate action in the event of any operational issue or emergency
• Supporting the wider management team with the smooth day-to-day running of the venue

What You’ll Have

We’re looking for someone with previous experience in a restaurant, bar, hotel or high-volume hospitality environment, ideally at Supervisor, Team Leader or Duty Manager level. You’ll be:

• A confident and capable shift leader
• Comfortable taking responsibility for a busy venue
• Passionate about delivering great hospitality
• A natural people person who enjoys working with guests and teams
• Calm, organised and able to make good decisions under pressure
• Confident handling guest feedback and resolving problemsA strong communicator who can work effectively across restaurant, kitchen and bar teams
• Someone who leads by example and isn't afraid to get stuck in
• Commercially aware and mindful of service, sales and operational standards
• Reliable, professional and highly organised
• Comfortable taking the lead when senior management aren't on site

You don't need to have all the answers, but you do need to have the confidence and judgement to take ownership of a shift, make decisions and keep the team moving in the right direction.

Why SÍSÍ?

SíSí is a fast-paced, high-energy venue where no two shifts are quite the same. From daytime dining and cocktails to busy evenings, celebrations, DJs and late-night service, you'll be part of a team creating memorable experiences for our guests in one of Glasgow's most exciting rooftop settings. This is a great opportunity for an experienced Supervisor or Team Leader looking to take the next step, or for an established Duty Manager who wants to join a venue with a strong identity, ambitious plans and a genuinely exciting atmosphere. You'll be joining a supportive management team where you'll have the opportunity to develop your skills, take on real responsibility and play an important role in the continued success of SíSí. If you're a natural leader who loves hospitality, enjoys being on the floor and is ready to take ownership of a shift, we'd love to hear from you.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like Movement on the Groundand theTSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.