Restaurant Supervisor

St Ermin'S Operating Uk Limited; England; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Service charge and competitive pay

Medicash Health Care Cash Plan

Job summary

St Ermin's Operating Uk Limited in London is seeking a Restaurant Supervisor to join the Restaurant and Tea Lounge team. You will help manage daily operations and ensure breathing-taking guest service, with a focus on consistency and warmth.

The role involves supervising and training restaurant staff, delivering accurate food and drink service, upholding hygiene and safety standards, and resolving guest feedback with tact, contributing to a welcoming, memorable dining experience.

Qualifications

• Experience in supervising restaurant staff.
• Excellent customer service skills and guest relations.
• Knowledge of food safety and hygiene standards.

Responsibilities

• Train, delegate and manage restaurant staff.
• Supervise the delivery of food and drinks.
• Ensure prompt and friendly customer service.

Skills

Staff management

Customer service

Food safety

Job description

We are looking for a motivated Restaurant Supervisor to come and join us, working across the Restaurant and Tea Lounge.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge – The more we make, the more you make!
• Fun, Love & Energy – Not just a slogan, it’s just who we are.
• The best staff canteen in London! – Breakfast, Lunch & Dinner.
• Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
• An opportunity to experience and collect great memories that will last with you forever.

As a Restaurant Supervisor you will assist with the day-to-day operation of the restaurant as required and ensure the highest levels of customer service is consistently delivered to our guests.

What will you be doing?

• training, delegating and managing restaurant staff.
• supervising the delivery of food and drinks.
• ensuring prompt and friendly customer service.
• maintaining quality and service standards.
• ensuring all staff are knowledgeable about menu offerings and individual ingredients.
• educating staff about potential food allergies and how to make customers aware of these ingredients.
• ensuring all staff follow strict personal safety, food safety and food storage guidelines.
• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards.
• responding to customer feedback and resolving conflicts effectively.

Note: This description is not intended to establish a total definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy

You must be eligible to work in the UK to be considered for this role.