Restaurant Supervisor

St Ermin’s Hotel Group; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Salary & tips

Culture of energy

Staff canteen

Medicash health plan

Discounts

Memorable experiences

Job summary

St Ermin’s Hotel Group in London is seeking a Restaurant Supervisor to oversee daily operations across the Restaurant and Tea Lounge, delivering exceptional guest service.

You will train and supervise restaurant staff, ensure quality service, manage menu knowledge and safety standards, and respond to guest feedback to maintain our high standards. Eligible to work in the UK required.

Responsibilities

• training, delegating and managing restaurant staff.
• supervising the delivery of food and drinks.
• ensuring prompt and friendly customer service.
• maintaining quality and service standards.
• ensuring all staff are knowledgeable about menu offerings and individual ingredients.
• educating staff about potential food allergies and how to make customers aware of these ingredients.
• ensuring all staff follow strict personal safety, food safety and food storage guidelines.
• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards.
• responding to customer feedback and resolving conflicts effectively.

Job description

We are looking for a motivatedRestaurant Supervisor to come and join us, working across the Restaurant and Tea Lounge.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge - The more we make, the more you make!
• Fun, Love & Energy - Not just a slogan, it's just who we are.
• The best staff canteen in London! - Breakfast, Lunch & Dinner.
• Range of benefits including Medicash Health Care Cash Plan(24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
• An opportunity to experience and collect great memories that will last with you forever.

As a Restaurant Supervisor you will assist with the day-to-day operation of the restaurant as required and ensure the highest levels of customer service is consistently delivered to our guests.

What will you be doing?

• training, delegating and managing restaurant staff.
• supervising the delivery of food and drinks.
• ensuring prompt and friendly customer service.
• maintaining quality and service standards.
• ensuring all staff are knowledgeable about menu offerings and individual ingredients.
• educating staff about potential food allergies and how to make customers aware of these ingredients.
• ensuring all staff follow strict personal safety, food safety and food storage guidelines.
• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards.
• responding to customer feedback and resolving conflicts effectively.

Note: This description is not intended to establish a total definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy

You must be eligible to work in the UK to be considered for this role.