Restaurant Supervisor

Aluminiosteverga; Greater London; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Service charge

Learning & development

Referral bonus

Food & beverage discounts

Accommodation discounts

Volunteer days

Employee meals

Uniform & dry-cleaning

Job summary

Red Carnation Hotels is seeking a Restaurant Supervisor for a five-star setting in Kensington, London. You will lead a dedicated team, uphold exceptional service, and coordinate between front and back of house to deliver remarkable dining experiences.

The role focuses on staff training, guest satisfaction, and compliant operations, with opportunities for professional development and a comprehensive benefits package.

Qualifications

• Experience leading teams in a luxury hotel or fine dining setting.
• Strong guest-service focus with the ability to handle complaints professionally.
• Excellent communication and teamwork skills.

Responsibilities

• Supervise and lead restaurant staff, providing training and ensuring high service standards.
• Address guest needs, manage complaints, and maintain a positive dining atmosphere.
• Oversee daily operations, ensure smooth service, timely order fulfilment, and front/back of house coordination.
• Monitor inventory, reorder supplies, and minimise waste.
• Ensure health, safety and hygiene regulations are followed.

Skills

Team leadership

Guest service

Communication

Job description

Restaurant Supervisor ***luxury hotel***

Location: London, Kensington

Employment type: Full-time

Working pattern: shift work 5 days on and 2 days off

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Milestone Hotel and Residences part of the Red Carnation Hotels , is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, a modern Stables Bar and a 2 Rosettes restaurant, named Cheneston's.

Key Responsibilities of a Restaurant Supervisor:

• Supervise and lead restaurant staff, providing training and ensuring high service standards are met.
• Ensure exceptional service quality by addressing guest needs, managing complaints, and maintaining a positive dining atmosphere.
• Oversee daily restaurant operations, ensuring smooth service, timely order fulfilment, and effective coordination between front and back of house.
• Monitor and maintain inventory levels, reorder supplies, and ensure minimal waste.
• Ensure the restaurant adheres to health, safety, and hygiene regulations, providing a safe and clean environment for both guests and staff.

What are we looking for?

• The ability to lead, motivate, and train a team effectively, ensuring high levels of service and collaboration among staff.
• A strong commitment to delivering outstanding guest experiences, with the ability to handle guest complaints or special requests professionally.
• Previous experience in a similar role within a luxury hotel or fine dining setting.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.