Restaurant Supervisor

Eden Hotel Collection Limited; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel group is seeking a dedicated Restaurant Supervisor to enhance guest experiences. This role involves overseeing service quality, training staff, and promoting a collaborative culture while ensuring the restaurant operates smoothly. Join a dynamic team committed to 5-star hospitality.

Benefits

Enhanced annual leave

Monthly Service Charge/Gratuities

Discounts at 800+ retailers

Health plans including dental, optical

Discounted stays and leisure access

Opportunities for growth and training

Free parking and meals on duty

Qualifications

• Previous experience in hospitality preferred.
• Professional and dedicated to delivering 5-star experiences.
• Friendly, enthusiastic attitude.

Responsibilities

• Oversee service during shifts and motivate the team.
• Allocate duties, ensure department organization, and assist in staff training.
• Deliver memorable service to guests.

Skills

Communication

Interpersonal skills

Attention to detail

Leadership

Job description

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

What you’ll be doing?

As Restaurant Supervisor, you will oversee service during your shift. You will allocate daily duties to the team, keep the department motivated, and support the improvement of products, service, and standards. Leading by example, you will deliver friendly, professional, and memorable service to all our guests.

You will inspire the team with clarity and confidence, ensure the department is prepared and organized, and assist the Food & Beverage/Restaurant Manager with staff training and development.

What you’ll need to be a great Supervisor?

The successful candidate will be professional, knowledgeable, and dedicated to delivering 5-star experiences to guests and hotel residents. You should be attentive, possess strong communication and interpersonal skills, and be confident in building relationships with guests and team members. A friendly, enthusiastic attitude and a drive to enhance service quality and guest satisfaction are essential.

Previous experience in hospitality, especially in a fast-paced restaurant environment involving meeting, greeting, and guest interaction, is preferred.

What’s in it for you?

Our Eden Extra’s benefits platform offers:

• Enhanced annual leave – 31 days, rising to 33 with service;
• Monthly Service Charge/Gratuities;
• Discounts and cashback at 800+ retailers, gyms, restaurants, utilities;
• Wellbeing resources including recipes, fitness videos, and money management tools;
• Cycle to Work and Electric Vehicle schemes;
• Health plans including dental, optical, alternative healthcare, and 24-hour GP access;
• Discounted stays, spa treatments, golf, and leisure access across EHC properties;
• Support via our Wellbeing Strategy covering Money, Mind, Body & Heart;
• Employee portal with news and updates;
• Opportunities for growth through apprenticeships and leadership programs;
• Family-friendly policies and return-to-work support;
• Free parking, meals on duty, uniform, and more.

Our culture emphasizes collaboration, with regular surveys, feedback forums, and a 'You said, we did' approach. We are committed to sustainability and wellbeing, with employee champions in every hotel and HQ.

We are proud members of the Hoteliers Charter and are dedicated to creating an equitable workplace, encouraging applications from diverse backgrounds and perspectives.

INDHP