Restaurant Shift Leader

Haven; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company at Lakeland Holiday Park as a Restaurant Shift Leader. You will inspire and lead a dedicated team, ensure exceptional service, and maintain operational excellence in a vibrant, scenic location near the Lake District. Opportunities for career development and exclusive team perks await you!

Benefits

Attractive pay with overtime opportunities

Inclusive, supportive work environment

Comprehensive training and ongoing support

Career development opportunities

Exclusive discounts on dining and holidays

Free access to facilities

Qualifications

• Experience as Team Leader or Supervisor in hospitality or retail preferred.
• Strong leadership and communication skills.
• Detail-oriented, especially in handling food orders.
• Committed to high-quality customer service.

Responsibilities

• Lead and support the team by assigning tasks and motivating staff.
• Provide excellent guest service and address complaints.
• Ensure compliance with food safety and hygiene regulations.
• Assist in training new team members.

Skills

Leadership

Communication

Customer Service

Detail-oriented

Job description

Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery – from vast lakes to the highest mountains in England.

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR

Job Details

Position: Restaurant Shift Leader

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to £13.21 per hour depending on age

We can provide onsite accommodation, subject to availability and T&Cs

Join our One Great Team here at Haven as a Restaurant Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.

In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.
  
  

Requirements

• Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
• Strong leadershipand communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.
  
  

What We Offer

• Attractive pay with overtime opportunities.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
  
  

How To Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.