Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Swansea; On-site; Full time

Job summary

Join a leading coffee brand as a Restaurant Shift / Floor Manager in Swansea. You'll lead a dynamic team, prioritize customer satisfaction, and manage restaurant operations. This role offers growth opportunities and a competitive salary in a fast-paced environment.

Qualifications

• Experience in running restaurants.
• Good numeracy and literacy skills.
• Knowledge of food hygiene and safety.

Responsibilities

• Lead by example in customer service and operational efficiency.
• Encourage team suggestions and manage performance.
• Manage KPIs and ensure health and safety compliance.

Skills

Leadership

Customer Focus

Communication

Teamwork

Job description

Join to apply for the Restaurant Shift / Floor Manager role at Tim Hortons UK & Ireland Ltd.

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are seeking outgoing Restaurant Shift / Floor Managers to join our team on a permanent basis. In return, you will receive a competitive salary, growth opportunities, and a rewarding career.

To qualify, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, customer focus, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we want to hear from you!

Key Responsibilities

• Customer Service: Lead by example, prioritize customers, and ensure operational efficiency.
• People: Encourage suggestions, provide feedback, promote a positive team environment, and manage performance.
• Driving Sales: Understand sales patterns, merchandise products properly, and coach staff on upselling.
• Operations: Manage KPIs, maintain standards, oversee stock, and ensure health and safety compliance.

Key Requisites

• Experience in running restaurants
• Flexible and disciplined work approach
• Teamwork and independent work ability
• Good numeracy and literacy skills
• Knowledge of food hygiene and safety
• Experience handling customer complaints
• Adherence to health and safety procedures