Restaurant Shift / Floor Manager

Tim Hortons; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

Tim Hortons is seeking a Restaurant Shift / Floor Manager in Sheffield. The role involves leading a dynamic team, ensuring customer satisfaction, and managing restaurant operations. Ideal candidates will have previous restaurant management experience and excellent communication skills. Join a growing brand with opportunities for career advancement.

Qualifications

• Experience managing restaurants.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.

Responsibilities

• Lead by example, prioritizing customers.
• Manage staff scheduling to meet customer demand.
• Monitor KPIs such as sales and safety standards.

Skills

Leadership

Customer Service

Communication

Flexibility

Job description

Restaurant Shift / Floor Manager

Location: S20 7HT

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a global brand from Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding rapidly in the UK, with plans to open hundreds of new locations over the next 10 years.

We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed in this role, you should be a great leader and positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we'd love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customers.
• Ensure customer focus in all restaurant operations.
• Manage staff scheduling to meet customer demand.
• Support operational efficiency through regular store walks.

People

• Encourage staff suggestions and address concerns.
• Provide performance feedback, set goals, and support development.
• Create a positive team environment that respects all employees and promotes dignity.
• Handle performance management in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times.
• Ensure proper merchandising and marketing campaign execution.
• Coach staff on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate continuous enhancement.

Operations

• Monitor KPIs such as sales, staff turnover, and safety standards.
• Set an example by maintaining composure under pressure.
• Oversee stock ordering, equipment maintenance, and cleanliness.
• Manage opening and closing procedures.
• Ensure food hygiene, safety standards, and customer experience are upheld.
• Report accidents or incidents promptly to the Regional Manager.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Experience managing restaurants.
• Flexible and disciplined work approach.
• Food environment experience is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to food hygiene and safety standards.
• Experience handling customer complaints.
• Adherence to health and safety procedures.