Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee shop is seeking a Restaurant Shift / Floor Manager to support operations and lead a team in delivering exceptional customer service. This role offers opportunities for career growth in a rapidly expanding company with a focus on team collaboration and operational excellence.

Qualifications

• Previous restaurant management experience is essential.
• Strong numeracy and literacy skills required.
• High standards of food hygiene and safety expected.

Responsibilities

• Lead customer service efforts and manage staff scheduling.
• Encourage team suggestions and provide performance feedback.
• Oversee stock maintenance and ensure cleanliness.

Skills

Customer Service

People Management

Sales Driving

Operational Efficiency

Job description

Location: S20 7HT

Salary: £12.82 + Bonus Scheme

Join Our Growing Team!

Tim Hortons is expanding across the UK, and we're looking for outgoing individuals with restaurant, quick service, or coffee shop experience to join us as Restaurant Shift / Floor Managers. With over 5,000 restaurants worldwide and plans to open hundreds more in the UK over the next decade, we offer exciting career growth opportunities.

We prioritize exceptional customer service and a strong team environment. In this role, you will support the Restaurant Manager and lead our team to deliver outstanding service, maintain operational standards, and drive sales.

Key Responsibilities

• Customer Service: Lead by example, prioritize customer satisfaction, manage staff scheduling, and ensure operational efficiency.
• People Management: Encourage team suggestions, provide performance feedback, foster a respectful workplace, and support HR processes.
• Driving Sales: Understand sales trends, ensure proper product merchandising, coach upselling, and identify areas for improvement.
• Operations: Manage KPIs such as sales and safety standards, oversee stock and equipment maintenance, and ensure cleanliness and safety protocols are followed.

Key Requisites

• Previous restaurant management experience.
• Flexible and disciplined work approach.
• Experience in food environments is advantageous but not essential.
• Ability to work independently and as part of a team.
• Strong numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Commitment to health and safety procedures.