Restaurant Shift / Floor Manager

Tim Hortons; Burton-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Tim Hortons as a Restaurant Shift / Floor Manager in Burton-on-Trent. This role focuses on delivering exceptional customer service while managing store operations. Ideal candidates possess leadership experience in fast-paced food environments, with a dedication to maintaining high standards of service and hygiene.

Qualifications

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Ability to work independently and as part of a team.

Responsibilities

• Lead customer service efforts and maintain operational excellence.
• Supervise staff performance and scheduling.
• Monitor key performance indicators and drive sales.

Skills

Customer Service

Team Leadership

Communication Skills

Operational Efficiency

Job description

Restaurant Shift / Floor Manager

Location: E14 1NQ

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new locations over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer satisfaction.
• Maintain customer focus in all operations.
• Accurate staff scheduling to meet customer demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times, and adjust accordingly.
• Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
• Coach staff on upselling and suggestive selling techniques.
• Continuously evaluate and improve restaurant performance, motivating employees through incentives.

Operations

• Monitor key performance indicators such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by remaining composed under pressure.
• Manage weekly stock orders and quality checks on incoming stock.
• Maintain equipment through scheduled preventative maintenance.
• Manage inventory levels.
• Oversee opening and closing procedures.
• Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
• Ensure health and safety procedures are followed, with prompt reporting of incidents.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Experience in food environments is advantageous but not essential.
• Ability to work independently and as part of a team.
• Reasonable numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.