Restaurant Shift / Floor Manager

Tim Hortons; Newtownabbey; On-site; Full time

Job summary

Tim Hortons is seeking a dedicated Restaurant Shift / Floor Manager for its expanding operations in the UK. The role involves leading customer service initiatives, managing staff, and ensuring compliance with health and safety standards while providing opportunities for growth among team members.

Qualifications

• Experience in managing restaurants is essential.
• Strong leadership and communication skills required.
• Ability to work independently and in a team.

Responsibilities

• Leading customer service initiatives and staff scheduling.
• Overseeing performance management and operational KPIs.
• Ensuring health, safety, and food hygiene standards compliance.

Skills

Leadership

Customer Service

Communication

Team Player

Numeracy

Flexibility

Problem Solving

Job description

Restaurant Shift / Floor Manager

Location: BT36 7QN

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a renowned brand from Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed in this role, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills and flexibility to work various hours, including early mornings, afternoons, evenings, and weekends, are essential.

If you are passionate about leading a dynamic team, ensuring customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Leading by example, prioritizing customer experience.
• Focusing on customer satisfaction in all operations.
• Scheduling staff accurately to meet demand.
• Supporting the team to maintain operational efficiency.
• Conducting regular store walks with a focus on customer perception.

People

• Encouraging staff to share suggestions and concerns.
• Providing performance feedback, setting goals, and offering support.
• Creating a positive team environment, ensuring dignity and respect, and promoting non-discrimination.
• Managing performance issues in collaboration with HR.

Driving Sales

• Understanding sales patterns, popular products, and peak times.
• Ensuring proper merchandising and stock levels.
• Coaching staff on upselling and suggestive selling techniques.
• Identifying areas for improvement and motivating staff through incentives.

Operations

• Monitoring KPIs such as sales, staff turnover, and safety standards.
• Maintaining composure under pressure.
• Managing weekly stock orders and quality checks.
• Scheduling preventative maintenance for equipment.
• Managing inventory levels.
• Overseeing opening and closing procedures.
• Ensuring cleanliness, food hygiene, and safety standards.
• Focusing on health and safety reporting.
• Working flexible shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.