Restaurant Shift / Floor Manager

Tim Hortons; Coleraine; On-site; Full time

Job summary

Join a forward-thinking company as a Restaurant Shift/Floor Manager, where your leadership and customer service skills will shine. This role offers the chance to lead a dynamic team in a fast-paced environment, focusing on customer satisfaction and operational excellence. With opportunities for growth and a rewarding career path, you'll play a key role in driving sales and ensuring high standards of service. If you thrive in a vibrant atmosphere and have a passion for coffee, this is the perfect opportunity for you.

Qualifications

• Strong leadership and team management skills are essential.
• Experience in a fast-paced restaurant or customer service environment.

Responsibilities

• Lead by example and prioritize customer satisfaction.
• Manage staff schedules and support team efficiency.
• Monitor KPIs and ensure operational standards are met.

Skills

Customer Service

Leadership

Communication Skills

Team Management

Flexibility

Education

Experience in Restaurant Management

Experience in Customer Service

Job description

Restaurant Shift / Floor Manager

Location: BT51 3NA

Salary: Up to £13.00 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To be successful in this role, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customers.
• Maintain a customer-focused approach in all restaurant operations.
• Manage staff scheduling to meet customer demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer guidance.
• Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times, adjusting strategies accordingly.
• Ensure products are correctly merchandised and stock levels are sufficient.
• Support marketing campaigns.
• Coach staff on upselling and suggestive selling techniques.
• Identify areas for improvement based on employee incentives and continuous improvement goals.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by remaining calm under pressure.
• Manage weekly stock orders and quality checks.
• Oversee maintenance schedules for equipment.
• Manage inventory effectively.
• Handle opening and closing procedures.
• Maintain operational standards, including food quality, hygiene, customer experience, speed of service, and hospitality.
• Ensure health and safety protocols are followed and incidents are reported promptly.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.