Restaurant Shift / Floor Manager

Tim Hortons; Leicester; On-site; Full time

Job summary

Join a prominent coffee shop brand as a Restaurant Shift / Floor Manager in Leicester! This role offers the opportunity to lead a dynamic team, ensuring outstanding customer service within a fast-paced environment. As a manager, you will be responsible for operational efficiency, mentoring staff, and driving sales while maintaining high standards in food hygiene and safety.

Qualifications

• Previous experience managing restaurants.
• Good numeracy and literacy skills.
• Ability to work independently and in a team.

Responsibilities

• Support the Restaurant Manager with operational responsibilities.
• Lead by example, prioritizing customer satisfaction.
• Monitor KPIs including sales and staff turnover.

Skills

Leadership

Customer Focus

Communication

Flexibility

Teamwork

Job description

Restaurant Shift / Floor Manager

Location: LE19 1WW

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We focus on customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you'll help us maintain an exceptional brand. We offer a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a dynamic, fast-paced environment. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customers.
• Maintain a customer-focused approach in all operations.
• Accurately schedule staff to meet customer demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times; adjust accordingly.
• Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
• Coach employees on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate employees towards continuous development.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders, checking quality of incoming stock.
• Oversee maintenance schedules for equipment.
• Ensure optimal inventory levels.
• Handle opening and closing procedures.
• Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
• Implement and follow health and safety protocols, reporting incidents promptly.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible, disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Maintain high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adhere to health and safety procedures and instructions.