Restaurant Shift / Floor Manager

Tim Hortons; Dunstable; On-site; GBP 40,000 - 60,000; Full time

Job summary

This innovative firm is seeking a dynamic Restaurant Shift/Floor Manager to join their expanding team in the UK. The role offers a unique opportunity to lead a passionate team in a fast-paced environment, focusing on exceptional customer service and operational excellence. With plans for significant growth, this position promises a rewarding career path, where your leadership skills will shine. If you thrive in a customer-centric atmosphere and are eager to contribute to a vibrant team, this is the perfect opportunity for you.

Qualifications

• Previous experience managing restaurants is essential.
• Strong focus on customer satisfaction and team leadership.

Responsibilities

• Lead by example, prioritizing customer satisfaction.
• Manage staff scheduling and operational efficiency.
• Monitor KPIs and implement health and safety protocols.

Skills

Customer Service

Leadership

Communication Skills

Flexibility

Sales Techniques

Job description

Restaurant Shift / Floor Manager

Location: LU5 4WL

Salary: Up to £13.00 per hour

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new restaurants over the next 10 years.

We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help maintain our exceptional brand. We offer a competitive salary, opportunities for growth, and a rewarding career path.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a strong focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on delivering excellent customer service, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

1. Customer Service
   • Lead by example, prioritizing customer satisfaction.
   • Maintain a customer-focused approach in all operations.
   • Manage staff scheduling to meet customer demand.
   • Support the team to ensure operational efficiency.
   • Conduct regular store walks to assess customer experience.
2. People
   • Encourage staff to share suggestions and concerns.
   • Provide feedback, set goals, and offer guidance to team members.
   • Create a positive, respectful, and inclusive team environment.
   • Handle performance management in collaboration with HR when necessary.
3. Driving Sales
   • Understand sales trends, popular products, and peak times.
   • Ensure products are well merchandised and stock levels are sufficient.
   • Coach staff on upselling and suggestive selling techniques.
   • Identify areas for improvement and motivate staff to achieve continuous growth.
4. Operations
   • Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
   • Set an example by remaining calm under pressure.
   • Manage weekly stock orders and quality checks.
   • Oversee maintenance schedules for equipment.
   • Manage inventory effectively.
   • Handle opening and closing procedures.
   • Maintain cleanliness and operational standards, including food hygiene and customer experience.
   • Implement and monitor health and safety protocols, reporting incidents promptly.
   • Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Knowledge of health and safety procedures.