Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Burton-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Tim Hortons as a Restaurant Shift / Floor Manager, where you'll lead a dynamic team focused on customer satisfaction in a fast-paced environment. With competitive salary and opportunities for growth, this role is perfect for an outgoing individual with a passion for service and leadership.

Qualifications

• Experience managing restaurants.
• High standards of food hygiene and safety.
• Ability to handle customer complaints.

Responsibilities

• Lead by example in prioritizing customer needs.
• Manage staff scheduling and support operational efficiency.
• Monitor KPIs such as sales and employee turnover.

Skills

Leadership

Communication

Customer focus

Flexibility

Teamwork

Job description

Location: E14 1NQ

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you'll receive a competitive salary, growth opportunities, and a chance to build a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player, with prior experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we'd love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer needs.
• Ensure customer focus in all restaurant operations.
• Manage staff scheduling to meet customer demand.
• Support operational efficiency through regular store walks.

People

• Encourage staff suggestions and concerns.
• Provide performance feedback, set goals, and offer guidance.
• Create a positive team environment, treating all employees with dignity and respect.
• Handle performance management in collaboration with HR when necessary.

Driving Sales

• Understand sales patterns, popular products, and peak times.
• Ensure products are well merchandised and marketing campaigns are executed.
• Coach staff on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate continuous enhancement through employee incentives.

Operations

• Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks.
• Oversee equipment maintenance and calibration.
• Ensure optimal inventory levels.
• Handle opening and closing procedures.
• Maintain cleanliness, food hygiene, and overall operational standards.
• Implement and follow health and safety protocols, reporting incidents promptly.
• Be available to work various shifts as part of the management team.

Key Requisites

• Experience managing restaurants.
• Flexible, disciplined work approach.
• Food environment experience is advantageous but not essential.
• Ability to work independently and as part of a team.
• Basic numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.