Restaurant Ops Leader - Drive Teams & Guest Experience

KFC Pitsea Retail Park; Basildon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC Pitsea Retail Park in Basildon is seeking an Assistant Restaurant General Manager to lead the team, drive performance and ensure an outstanding guest experience. You will own daily operations, coach staff, and manage KPIs to keep the restaurant running smoothly.

Join us to build a strong team, maintain high standards, and contribute to a friendly, efficient, and welcoming workplace where guests and colleagues feel valued.

Qualifications

• Experience leading teams in a fast-paced hospitality setting.
• Strong coaching and people-development skills.
• Solid operational and admin capabilities including rostering and stock control.

Responsibilities

• Lead by example and drive performance across the restaurant.
• Train, coach, and motivate the crew to exceed standards.
• Own KPIs, support the team and ensure each shift delivers as expected.
• Oversee admin tasks from rosters to stock to keep the operation smooth.
• Create a guest experience that makes first-timers into regulars.

Skills

Leadership

Team management

Coaching

Operations management

KPI tracking

Job description

KFC Pitsea Retail Park in Basildon is seeking an Assistant Restaurant General Manager to lead the team, drive performance and ensure an outstanding guest experience. You will own daily operations, coach staff, and manage KPIs to keep the restaurant running smoothly.

Join us to build a strong team, maintain high standards, and contribute to a friendly, efficient, and welcoming workplace where guests and colleagues feel valued.