Restaurant Ops Lead — Inspire Teams & Elevate Guests

Splendid Hospitality Group; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is hiring an Assistant Restaurant General Manager to lead daily operations, coach a high-performing team, and drive guest satisfaction across our restaurant. You will own performance metrics, manage rosters and stock, and champion a welcoming, efficient environment where both staff and guests feel at home.

The role emphasizes people leadership, operational excellence, and a proactive approach to delivering the KFC standard in a fast-paced setting.

Qualifications

• You have led teams before and know how to bring out the best in others.
• You understand people and can build strong teams.
• You keep operations running smoothly in hectic environments.

Responsibilities

• Support leadership by taking ownership of the restaurant and driving performance.
• Train, coach and motivate the crew to exceed standards.
• Own KPIs and ensure shifts meet targets.
• Care for admin tasks from rosters to stock and behind-the-scenes work.
• Create memorable guest experiences to turn first-timers into regulars.

Skills

Leadership

People management

Operations management

Job description

KFC is hiring an Assistant Restaurant General Manager to lead daily operations, coach a high-performing team, and drive guest satisfaction across our restaurant. You will own performance metrics, manage rosters and stock, and champion a welcoming, efficient environment where both staff and guests feel at home.

The role emphasizes people leadership, operational excellence, and a proactive approach to delivering the KFC standard in a fast-paced setting.