Restaurant Operations Manager – Service Excellence

DOUGH SUPPLY CO PTE. LTD.; Penarth; In loco; GBP 26.000 - 35.000; Tempo pieno

Descrizione del lavoro

DOUGH SUPPLY CO PTE. LTD. in Penarth, Wales, is seeking a hands-on supervisor to lead daily operations in our busy restaurant.

You will deliver superior service, respond to customer complaints, and regularly review product quality while researching new vendors. You will organize and supervise shifts, appraise staff performance, estimate future stock needs, ensure sanitation and safety, manage the restaurant's image, control costs, and explore ways to reach a broader audience with promotions and

Mansioni

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices

Descrizione del lavoro

DOUGH SUPPLY CO PTE. LTD. in Penarth, Wales, is seeking a hands-on supervisor to lead daily operations in our busy restaurant.

You will deliver superior service, respond to customer complaints, and regularly review product quality while researching new vendors. You will organize and supervise shifts, appraise staff performance, estimate future stock needs, ensure sanitation and safety, manage the restaurant's image, control costs, and explore ways to reach a broader audience with promotions and