F&B Service Executive: Guest Experience & Team Leadership

PURE PALATE PTE. LTD.; Penarth, High Street; On-site; GBP 18,000 - 23,000; Full time

Job summary

PURE PALATE PTE. LTD. is seeking a skilled F&B Service Executive in Penarth to supervise the service team and support management in daily restaurant operations and service standards.

The role focuses on delivering an exceptional dining experience while helping achieve financial and service targets. The successful candidate will oversee stations, guide team members, and ensure accurate orders, personalised service, and up-to-date knowledge of the menu and beverages.

Responsibilities

• Oversee the set-up and smooth running of assigned stations/sections in the restaurant.
• Supervise and support team members to consistently deliver high service and product standards.
• Provide attentive, personalised service — take orders accurately, promote menu offerings, and anticipate guest needs.
• Maintain in-depth knowledge of the food, beverage, sake and wine menus, and upsell where appropriate.
• Record and update guest preferences in Sevenrooms to deliver personalised service.
• Ensure accurate order entry in the POS system, including seat positions and allergens.
• Handle guest feedback and minor complaints professionally, escalating to managers when required.
• Maintain cleanliness, tidiness and proper stocking of all stations and service areas.

Job description

PURE PALATE PTE. LTD. is seeking a skilled F&B Service Executive in Penarth to supervise the service team and support management in daily restaurant operations and service standards.

The role focuses on delivering an exceptional dining experience while helping achieve financial and service targets. The successful candidate will oversee stations, guide team members, and ensure accurate orders, personalised service, and up-to-date knowledge of the menu and beverages.