Restaurant Operations Lead - Guest Experience & P&L

Billys Sports Grill; Birmingham; Sur place; GBP 28 000 - 35 000; Plein temps

Résumé du poste

Wet Willie's in Birmingham is hiring an Assistant Manager responsible for ensuring excellent guest service and overseeing daily operations. The ideal candidate will have a Bachelor's degree and at least 3 years of managerial experience in a full-service restaurant. Responsibilities include financial oversight, staff management, and maintaining high cleanliness and service standards. If you thrive in a dynamic environment and have a passion for hospitality, this role is perfect for you.

Qualifications

• 3+ years experience as a salaried manager in full-service dining.
• Experience with full service alcohol serving facility desirable.
• Strong record of maintaining high standards.

Responsabilités

• Ensure excellent guest service that meets expectations.
• Control day-to-day operations and manage profit & loss.
• Direct managing of shifts and staff decisions.

Connaissances

Guest service excellence

Staff management

Financial control

Leadership

P&L management

Formation

Bachelor's Degree or equivalent

Description du poste

Job 165877 - Assistant Manager Billys Sports Grill
Birmingham, AL

• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P & L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor's Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as salaried manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable