Restaurant Operations Manager — Guest Experience & P&L

Billys Sports Grill; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Wet Willie's is looking for a Manager for Billys Sports Grill in Birmingham, England. The role entails overseeing all restaurant operations, ensuring exceptional guest service, staff management and maintaining financial integrity. Candidates should possess a Bachelor's degree and a minimum of 3 years managerial experience in casual dining. Leadership skills are key for coaching and motivating team members, as well as maintaining high standards of cleanliness and guest satisfaction.

Qualifications

• Minimum of 3 years of experience as salaried manager in full service, casual dining.
• Experience with full service alcohol serving facility desirable.
• Record of maintaining high standards in restaurant cleanliness and guest satisfaction.

Responsibilities

• Oversee every aspect of restaurant operations.
• Ensure excellent guest service that meets or exceeds expectations.
• Control day-to-day operations and review financial reports.

Skills

Leadership

Team coaching

Guest satisfaction

Sales building

Restaurant management

Education

Bachelor's Degree or equivalent

Job description

Job 167748 - Manager Billys Sports Grill
Birmingham, AL

• Assist in overseeing every aspect restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with management to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P & L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

Requirements

• Bachelor's Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as salaried manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable