Restaurant Manager - Lead Guest Experience (Cardiff)

Fire & Vine Hospitality; Cardiff; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

50% off food at GAUCHO

Referral and length of service bonuses

Incentive and reward schemes

Gaucho Academy training

Cycle to work scheme

28 paid holidays + option to purchase

Job summary

GAUCHO Cardiff is seeking an experienced Restaurant Manager to be fully accountable for guest experience, finance, sales growth and team development FOH. You will work closely with senior managers to run a smooth operation in terms of finance, product and people.

The role requires leading and training hourly teams, ensuring compliance, and delivering strong guest feedback while upholding Gaucho standards and values.

Qualifications

• Excellent communicator and inspirational leader.
• Evidence of managing a team of people.
• In-depth knowledge of the hospitality industry.
• WSET Level 2 desirable.

Responsibilities

• Work with the General Manager to execute plans and beat the budget, driving top line sales.
• Oversee team objectives and development plans, and execute succession plans.
• Drive Gaucho culture, inspire and educate hourly team members.
• Ensure a fully trained team with compliance and high audit scores.
• Support local initiatives and local advertising.
• Enforce brand standards for consistent guest feedback and mystery diner results.

Skills

Excellent communication

Team leadership

Hospitality knowledge

Inspiring leadership

Education

WSET Level 2 desirable

Job description

GAUCHO Cardiff is seeking an experienced Restaurant Manager to be fully accountable for guest experience, finance, sales growth and team development FOH. You will work closely with senior managers to run a smooth operation in terms of finance, product and people.

The role requires leading and training hourly teams, ensuring compliance, and delivering strong guest feedback while upholding Gaucho standards and values.