Restaurant Manager — Lead Guest Experience

Crowne Plaza Gerrards Cross; Beaconsfield; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discounted stays across our hotels and

Food, beverage, spa and leisure

Leadership and career development

Long service awards

Refer-a-friend scheme

Employee Assistance Programme

Health Care Cash Plan

Meals on duty

Job summary

Cairn Group’s Crowne Plaza Gerrards Cross is seeking an inspiring Head of Department for the Restaurant. You’ll lead a guest‑facing team, drive service standards and guest satisfaction, and support colleagues to perform at their best.

Join a People First culture where development, collaboration and accountability are valued. You’ll shape a high‑performing team across the hotel, delivering memorable experiences for every guest.

Qualifications

• Hospitality focus with guest experience
• Ability to develop and coach staff
• Leads by example and fosters positive relationships
• Thrives in a fast-paced hotel environment
• Seeks leadership career progression

Responsibilities

• Lead and inspire a team that delivers exceptional guest experiences.
• Create a welcoming environment where guests feel valued.
• Support the development and growth of team members.
• Drive service standards and operational excellence.
• Build positive relationships across the hotel.
• Help shape a culture where people can perform, grow and succeed.

Skills

Guest experience

Team leadership

Hospitality mindset

People development

Job description

Cairn Group’s Crowne Plaza Gerrards Cross is seeking an inspiring Head of Department for the Restaurant. You’ll lead a guest‑facing team, drive service standards and guest satisfaction, and support colleagues to perform at their best.

Join a People First culture where development, collaboration and accountability are valued. You’ll shape a high‑performing team across the hotel, delivering memorable experiences for every guest.