Floor Manager - Catering

Baxterstorey Uk; Southampton; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteering days

Grandparent leave

Enhanced maternity leave (24 weeks)

Secondary carer leave

Wedding leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Training and development

Apprenticeships opportunities

Job summary

BaxterStorey UK is hiring a Floor Manager to lead hospitality operations across our catering sites in Southampton. You will manage a team, oversee service standards, and drive KPIs while delivering exceptional customer experiences throughout every shift.

We are committed to development with bespoke training, a supportive inclusive culture, and a rewards package that includes generous holiday, pension and wellbeing support.

Qualifications

• Motivate and lead a team to deliver hospitality standards.
• Demonstrate passion for food & service with attention to detail.
• Provide professional catering service maintaining company standards.
• Experience commensurate with the role.
• Deliver excellent customer experiences and lead by example.
• Show analytical approach to solving problems.

Responsibilities

• Ensure smooth running of all retail spaces including restaurant and coffee outlets.
• Manage direct reports to meet day-to-day operation standards.
• Produce weekly, monthly and quarterly service and marketing reports.
• Set goals, delegate tasks and organize workload.
• Assess staff performance to identify training needs.
• Control costs and work toward budgets and financial targets.
• Ensure Health & Safety and other compliance in departments.
• Drive product innovation and sustainability initiatives.
• Develop annual marketing plans with outlets and ensure signage is correct.
• Maintain excellent customer service and monitor customer experience.
• Address customer feedback and resolve issues promptly with action plans.
• Create training plans for department heads and ensure training completion.

Skills

Team leadership

Customer service

Budget awareness

Staff training

Problem solving

Job description

Company Description

Title: Floor Manager - Catering

Salary: £33.5k

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Floor Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Catering, Department or Floor Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Take responsibility for the smooth and efficient running of all retail spaces including restaurant and the coffee outlets.
• Manages direct reports to ensure day-to-day operations standards are meet.
• Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required: Adhere to KPIs and manage non-compliance.
• Develops specific goals and plans to prioritise and delegate when required, organise own workload.
• Make a continuous assessment of the performance of all staff under supervision to establish training needs and development potential.
• Control cost and work towards/exceeding budget and achieving financial targets/forecasts constant monitoring of performance.
• Ensure all legal compliance is followed within the departments, such as Health & Safety procedures and finance.
• Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance.
• Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly.
• Ensure excellent customer service, regularly assess customer experience and recommend improvements.
• Monitoring customer feedback, handling customer complaints and resolving issues with action plans in a timely manner.
• Compile training and development plans for department heads with areas of responsibility and ensure all training is completed to a high standard for all team members

Qualifications

• You thrive on getting the best out of people and maximising commercial opportunities. You draw satisfaction from managing, training and supporting a team
• You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising
• You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
• Have experience commensurate with role
• Thrive on delivering a great customer experience and leading by example
• Able to demonstrate your analytical approach to problem solving

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.