Restaurant Manager

Lucia; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading restaurant is seeking a Restaurant Manager for its front-of-house operations in York. You will be responsible for the overall smooth running of shifts, managing a diverse team, and ensuring guest satisfaction. This role requires problem-solving, leadership, and communication skills, along with the ability to adapt to varied shifts, including evenings and weekends.

Qualifications

• Experience in management is desirable.
• Strong leadership and communication skills required.

Responsibilities

• Responsible for managing a team of bartenders, hosts, and servers.
• Daily running of shifts and creating staffing plans.
• Ensuring guest satisfaction and handling complaints.

Skills

Problem Solving

Leadership Skills

Communication Skills

Proficient in Microsoft Programmes

Education

Experience of a similar MGMT Position

Tools

Bizzimply

Collins

Job description

Social network you want to login/join with:

The restaurant manager is responsible for the smooth running of the shift. You will work varied shifts including opens and closes. Often you will be the only manager on shift and therefore are responsible for the running of the day. No two days are the same in this role. Your roles and responsibilities include managing a team of bartenders, hosts, and servers. Communicating, pre-shifting, and adhering to company standards, leading by example.

Department
Front of House

Line Manager & Key Relationships
General Manager, Operations Manager

Day & Work Patterns
Varied shifts including evening and weekends dependent on business needs.

Key Competencies
Problem Solving, Leadership Skills, Proficient in Microsoft Programmes, Communication Skills.

Qualifications
Experience of a similar MGMT Position is desirable but not essential.

AREAS OF RESPONSIBILITY

Rotas

Creating rotas using the payroll system Bizzimply for departments and working to a budget.

Running Shift – Open and Closes

Daily running of a shift. Creating shift plans on an open, making staffing decisions based on business needs and bookings. Ensuring all departments (Bar, Floor, Kitchen, Host) are engaged and the shift runs smoothly. Acting as the Manager on Duty, responsible for guest satisfaction and handling complaints following company protocol.

Staff Incentives

Responsible for staff incentivisation, working with Supervisors to identify business or training needs. Monitoring and promoting company incentives.

Disposable Orders

Managing disposable orders and invoice processing. Keeping stock at company par levels.

Systems Management

Managing relevant systems such as Bizzimply and Collins during shifts and ensuring audits are completed on time.

Admin

Handling guest queries and complaints, responding to emails, and answering phones.