Restaurant Manager

Tim Hortons; Weston-super-Mare; On-site; GBP 32,000 - 35,000; Full time

Job summary

Join Tim Hortons as a Restaurant Manager, where you'll lead a committed team in delivering outstanding customer experiences in a fast-paced environment. We offer competitive pay, opportunities for growth, and a fun atmosphere where your leadership and enthusiasm play a crucial role in our success.

Qualifications

• Previous experience managing restaurants.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.

Responsibilities

• Lead by example and prioritize customer satisfaction.
• Manage, recruit, and develop a team.
• Analyze sales trends and manage inventory.

Skills

Customer satisfaction

Leadership

Communication

Teamwork

Flexibility

Job description

Restaurant Manager

Location: BS23 3WL

Salary: £32,000 - £35,000 plus Bonus

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing Manager with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are seeking outgoing Restaurant Managers to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To apply, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, evenings, weekends) are essential.

If you are passionate about leading a team, thrive on customer satisfaction, and love coffee, we would love to hear from you.

As a Restaurant Manager, you should:

• Have an outgoing and positive personality; work should be enjoyable!
• Be capable of managing and developing a passionate team committed to delivering excellent guest experiences.

Key Responsibilities

As a Tim Hortons Restaurant Manager, you will be responsible for:

Customer Service

• Leading by example and prioritizing customers.
• Focusing on customer satisfaction in all aspects of operations.
• Accurate staff scheduling to meet demand.
• Supporting the team to maintain operational efficiency.
• Conducting regular store walks from the customer's perspective.

People Management

• Encouraging staff suggestions and addressing concerns.
• Recruiting, onboarding, and training team members.
• Providing performance feedback, setting goals, and supporting development.
• Managing absences and payroll submissions.
• Working with Shift Managers to identify high performers and potential employees.
• Creating a positive, respectful work environment free from discrimination.
• Handling performance issues in collaboration with HR.

Driving Sales

• Understanding sales trends, popular products, and peak times.
• Ensuring proper merchandising and stock levels.
• Training staff in upselling and suggestive selling techniques.
• Completing weekly cost control reports (P&L).
• Identifying areas for improvement based on employee incentives and continuous improvement initiatives.

Operations

• Analyzing KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Maintaining calm under pressure and setting an example for the team.
• Managing stock orders and quality checks.
• Scheduling preventative maintenance for equipment.
• Managing inventory effectively.
• Ensuring adherence to opening and closing procedures.
• Maintaining cleanliness, food hygiene, and overall operational standards.
• Implementing health and safety protocols and reporting incidents promptly.
• Working flexible shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.

If you’re a Restaurant Manager eager to grow your career and help us expand, we want to hear from you!

This could be the excellent new opportunity you’re looking for—join us!