Restaurant Manager

The Ivy Collection; Cardiff; On-site; GBP 28,000 - 35,000; Full time

Job summary

The Ivy Collection seeks a confident Restaurant Manager for their Cardiff location. This role requires providing exceptional service, leading a dynamic team, and ensuring high standards in guest interactions. Benefits include competitive pay, staff discounts, and additional holiday for long service, making it a great opportunity in a beloved UK brand.

Benefits

Competitive industry pay

50% staff discount

Gift voucher for career anniversaries

Career development and training

Extra holiday allowance

Birthday day off

Discounts on hundreds of retailers

Qualifications

• 2+ years of experience in a Restaurant Manager position.
• Experience overseeing a team and front of house operations.
• Ability to work well under pressure.

Responsibilities

• Provide friendly and professional service at all times.
• Build and maintain an efficient team of employees.
• Analyze mystery diner reports and communicate findings.

Skills

Exceptional service

Team leadership

Communication

Job description

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Welcome to The Ivy Collection, where we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Career development and training, including apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your birthday as a day off — guaranteed!
• Access to discounts on hundreds of retailers, health, entertainment, travel & more.

Key elements of your role as Restaurant Manager:

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and ensure all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, providing regular feedback and appraisals.
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyze mystery diner reports and communicate findings back to your team, finding ways to improve and learn.

About you:

• You have 2+ years of experience in this position.
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow guests with exceptional service, and you can cope well under pressure during busy service.
• You have excellent English language skills.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and celebrate our individualities and differences.