Restaurant Manager

Tim Hortons UK & Ireland Ltd.; Washington; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Performance bonus

Career progression across Tim Hortons

Staff discounts

Paid holidays

Job summary

Tim Hortons UK & Ireland Ltd is seeking a Restaurant Manager to lead a team, inspire excellence, and deliver unforgettable guest experiences in a fast-paced hospitality environment.

In this role you will manage daily operations, drive sales, mentor staff, and build a welcoming brand presence in your local community. The package includes £33,300–£35,000 base salary plus performance bonus, generous holiday entitlement, and clear progression opportunities.

Qualifications

• Experience leading people in hospitality or retail.
• Proven ability to develop and mentor teams.
• Demonstrated focus on guest satisfaction and service quality.
• Strong communication and leadership skills.
• Thrives in a fast-paced environment.
• Passion for brand and community.

Responsibilities

• Lead by example, mentor, coach and develop your team so they feel supported and proud to wear the Tim Hortons uniform.
• Deliver amazing guest experiences from the first hello to the last goodbye.
• Run the restaurant like it’s yours; manage daily operations, sales, customer satisfaction, stock, and shift planning.
• Drive culture, create a positive, fun, and high-energy environment where people love to work and stay; not just show up.
• Build community, be the welcoming face of Tim Hortons in your local area.

Skills

Leadership

People development

Customer experience

Operations management

Communication

Job description

Restaurant Manager – Tim Hortons UK

Location: NE38 7RW

£33,300 - £35,000 + bonus | Full-Time | Growth C Leadership Opportunity

Do you love coffee, great people, and creating unforgettable customer experiences? If yes, this might be your next great role.

At Tim Hortons UK, we’re more than a coffee shop. We are a place where community meets flavour, and where people come together over great food, great drinks, and great service. We’re looking for a Restaurant Manager who feels as passionate about people as they are about delivering an exceptional customer experience.

What This Role Really Is

• A leader, not a boss
• Someone who inspires their team
• A host who makes our guests feel welcome
• A driver of excellence (not just targets)

Your Role As The Restaurant Manager, You Will

• Lead by example. mentor, coach and develop your team so they feel supported and proud to wear the Tim Hortons uniform
• Deliver amazing guest experiences from the first hello to the last goodbye
• Run the restaurant like it’s yours. manage daily operations, sales, customer satisfaction, stock, and shift planning
• Drive culture, create a positive, fun, and high-energy environment where people love to work and stay; not just show up
• Build community, be the welcoming face of Tim Hortons in your local area

Who We’re Looking For

You’ll be a great fit if you:

• Have experience leading people (restaurant, retail or hospitality is a plus)
• Love developing others and building strong teams
• Thrive in a fast-paced environment
• Communicate clearly and care about how the team and guests feel
• Don’t just see a job you see a career
• We just expect just passion, a positive attitude, and a desire to grow.

What You Will Get

• £33,300 per year + performance bonus
• Career progression opportunities across Tim Hortons UK Discounts and staff perk
• Paid holiday entitlement and bonus schemes
• A supportive community where your voice matters

Why Tim Hortons?

• Because here, you’ll lead with purpose.
• You’ll be part of a brand that cares about people, flavour, and community and you will be empowered to make decisions that make your restaurant shine.