Restaurant Manager

Metropolitan Gaming; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise leader dans le secteur du jeu et des loisirs recherche un professionnel pour gérer les opérations du bar et du service de valet au sein d'un casino. Avec un focus sur l'expérience client, vous serez responsable de la conformité réglementaire et de la supervision des équipes, tout en bénéficiant d'un package de rémunération attractif et d'avantages divers.

Benefits

50% de réduction sur la nourriture et les boissons

Avantages financiers divers

Assurance vie

Programme d'assistance pour les employés

Qualifications

• Connaissance des procédures de sécurité et de santé.
• Capacité à gérer une équipe et à former des employés.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Gérer les opérations du bar et du service de valet.
• Assurer la conformité aux réglementations et procédures.
• Maintenir des normes élevées de service client.

Skills

Service client

Gestion des opérations

Travail d'équipe

Job description

Who We Are

Metropolitan Gaming Group is a multi-channel gaming and leisure brand for people who embrace city life. We operate Metropolitan Gaming Online and Metropolitan Casinos, dedicated to providing exceptional experiences and services across various platforms and venues.

Our destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square and London's newest luxury casino, Metropolitan Mayfair. We are a 'Why Not?' brand that challenges the status quo and are passionate about looking good, feeling great, staying current, innovating, and ensuring safety for our customers and staff.

Benefits

We value our employees and offer a comprehensive benefits package to make your job fulfilling and rewarding. Opportunities for learning and growth, regular training, and being part of a high-performance team are integral to our culture. Besides a competitive salary, our benefits include:

• 50% off food and beverages at all UK venues
• Extensive Rewards platform with discounts on travel, retail, hospitality, health, and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a Friend incentives
• Financial Advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee Assistance Programme: 24/7 confidential helpline for advice and counselling
• Cycle to Work Scheme

The Role

• Operate the reservation system to maximize restaurant seat usage, ensuring the restaurant is clean and set up prior to service.
• Manage food & beverage operations for the casino bar and valet service.
• Ensure compliance with all legislation and company procedures, including fire, security, health & safety, hygiene, financial, personnel, operational procedures, and licensing regulations.

Customer Service

• Maintain high standards of customer service through courteous and competent staff.
• Lead by example in demonstrating the four key behaviours of the Customer Service model.

Teamwork and Communications

• Support the club's objectives and foster a team environment.
• Encourage staff to share ideas and feedback to improve performance.
• Participate actively in management and departmental meetings, as well as staff forums and events.

Note: You must be aged 18 or over and have the right to work in the UK.