Restaurant Manager

Grosvenor Casinos Limited; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Restaurant Manager for their new restaurant operation in London. The ideal candidate will possess a strong background in high-quality dining and demonstrate exceptional leadership skills. Responsibilities include overseeing daily operations, enhancing customer experiences, and driving commercial performance. This role requires a dynamic professional passionate about hospitality and team development.

Qualifications

• Minimum 3 years of experience as a Restaurant Manager in a high-quality environment.
• Demonstrated success in improving restaurant performance.
• Experience in cost control and food safety compliance.

Responsibilities

• Lead daily operations and maintain high standards.
• Analyze performance metrics to drive revenue growth.
• Train and develop the restaurant team.

Skills

Leadership

Customer Experience

Commercial Acumen

Communication

Critical Thinking

Job description

Job Description

The Restaurant Manager will serve as the face of our brand-new restaurant operation. Reporting to the Food and Beverage Manager, this role provides operational expertise, commercial insight, and day-to-day leadership to ensure the restaurant delivers an exceptional dining experience.

The ideal candidate will be a dynamic, customer-focused professional with a strong background in high-quality London dining establishments. They must have a proven ability to influence and collaborate with operational teams, along with a passion for hospitality and the ability to coach and train a new team to deliver a seamless, premium dining experience.

Operational Excellence

• Partner with the Food and Beverage Manager, Executive Chef, and casino management to ensure the smooth daily operation of the restaurant.
• Lead by example, maintaining exceptional operational standards and identifying opportunities for improvement.
• Support the implementation, review, and maintenance of F&B policies, procedures, and standards to ensure consistency and compliance.

Commercial Performance

• Analyse restaurant performance metrics (revenue, margins, waste, customer satisfaction) to identify trends and opportunities.
• Collaborate with the management team to develop and execute strategies that drive revenue growth and improve profitability.
• Support the development and launch of new menus, products, and promotions to enhance customer engagement.

Customer Experience

• Monitor and evaluate customer feedback to identify areas for improvement.
• Work with operational teams to ensure a seamless and memorable dining experience.
• Champion initiatives that elevate service quality, menu innovation, and overall satisfaction.

Training & Development

• Train and develop the restaurant team to uphold the highest service and operational standards.
• Share best practices and provide coaching to foster continuous improvement.

Stakeholder Engagement

• Build strong relationships with casino management, F&B teams, and support functions to drive success.
• Serve as the primary point of contact for restaurant-related inquiries and initiatives.
• Communicate effectively with stakeholders at all levels to align with broader F&B objectives.

Required Skills & Competencies

• Strong knowledge of restaurant operations, including food safety, allergens, and beverage service.
• Excellent commercial acumen with the ability to analyse data and make informed decisions.
• Proven leadership skills with the ability to motivate and develop a team.
• Strong critical thinking skills and a solutions-oriented mindset.
• Exceptional communication and people skills.
• Passion for delivering outstanding customer experiences.

Qualifications

• Minimum 3 years of experience as a Restaurant Manager in a high-quality hospitality, leisure, or gaming environment.
• Demonstrated success in improving restaurant performance and profitability.
• Experience in cost control, inventory management, and food safety compliance.
• Proven history in training and developing restaurant teams.

Additional Information

#LI-CS1 #LI-Onsite