Restaurant Manager

Black Rock Restaurants; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading restaurant group as a Restaurant Manager at The Coal Shed London. Oversee operations, lead a passionate team, and ensure exceptional guest experiences. Enjoy competitive pay, growth opportunities, and a supportive work environment.

Benefits

Competitive salary

Free food and drinks on shift

50% staff discount at all venues

Additional holiday days annually

Refer a Friend scheme

Cycle to Work scheme

Flexible hours and shifts

Qualifications

• 2-3 years’ management experience in premium hospitality.
• Strong operational and guest service skills.

Responsibilities

• Oversee daily restaurant operations and support the leadership team.
• Manage daily shift operations and ensure compliance with policies.
• Recruit, train, and evaluate staff to meet standards.

Skills

Operational Skills

Guest Service Skills

Leadership Skills

Communication Skills

Education

Management Experience

Job description

Join to apply for the Restaurant Manager role at Black Rock Restaurants

Job Title: Restaurant Manager – The Coal Shed London

• Location: Tower Bridge, London
• Full-Time | Permanent
• Join One of London’s Leading Restaurant Groups

At The Coal Shed London, part of the Black Rock Restaurant Group, we’re known for fire-based cooking, premium British produce, and exceptional service. We’re seeking an experienced and passionate Restaurant Manager to support the General Manager and lead our team in one of London’s most exciting hospitality environments.

About the Role

As Restaurant Manager, you will oversee daily restaurant operations, support the leadership team, and motivate staff to deliver memorable guest experiences. You’ll be proactive, energetic, and solutions-oriented—thriving in a high-quality, high-volume setting.

You will provide leadership, vision, and strategic direction to meet departmental goals efficiently. You’ll serve as a role model for the front-of-house team, support staff training and development, and lead in service quality, standards, and team engagement.

Key Responsibilities

1. Establish and maintain good relationships with staff, other departments, and suppliers.
2. Ensure courteous, professional, and attentive service at all times.
3. Understand all restaurant service functions and responsibilities.
4. Describe and ensure the quality of all food items, ingredients, and preparation methods, with expertise in wine and spirits, creating a refined dining environment.
5. Collaborate closely with the General Manager, Assistant General Manager, and Head Chef.
6. Manage daily shift operations, ensuring compliance with policies and standards.
7. Attend training sessions and team meetings as required.
8. Handle guest feedback to maintain high standards.
9. Act as an ambassador for the ethics and values of Black Rock Restaurants.

People Management

1. Recruit, train, evaluate, motivate, and guide staff to meet standards and support new recruits through on-the-job training.
2. Participate in staff briefings and related activities.
3. Support recruitment, induction, training, and performance appraisals.
4. Build and maintain an efficient team aligned with business objectives.
5. Manage staffing levels and control wage budgets.
6. Develop a learning culture, ensuring staff feel valued and rewarded.
7. Promote staff training and monitor development activities.
8. Provide regular feedback and performance assessments.
9. Monitor grooming and personal hygiene standards.

Guest Service

1. Be visible during operations, recognize staff efforts, and promote good public relations.
2. Handle customer inquiries, complaints, and feedback effectively, escalating when necessary.

What We Offer

We invest in our people with a competitive pay package, a professional environment, and growth opportunities within a respected hospitality group.

Benefits

• Competitive salary
• Free food and drinks on shift
• Team incentives, trips, and rewards
• 50% staff discount at all venues for you, friends, and family
• Additional holiday days annually for the first five years
• Refer a Friend scheme
• Cycle to Work scheme
• Flexible hours and shifts

Candidate Profile

• 2-3 years’ management experience in premium hospitality
• Strong operational and guest service skills
• Passion for quality food, wine, and guest experiences
• Ability to maintain staffing levels within budget
• Effective communication and leadership skills
• Calm, confident presence during high-volume service

Why Join Us?

Joining Black Rock Restaurant Group means becoming part of a leading independent restaurant company with venues across Brighton and London. We value passionate individuals who thrive in a team environment and offer excellent career progression opportunities.

If you’re eager to be part of something special and join the friendliest team in town, we’d love to hear from you.

Apply Now

Ready to elevate your hospitality career? Click apply and let’s talk!