Restaurant Manager

Troubadour Theatres Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company specializing in entertainment and dining is seeking a Restaurant Manager for their Canary Wharf location. The manager will oversee operations, enhance customer experiences, and manage a diverse team. This role involves significant operational responsibilities and aims to redefine dining within the theatre context.

Qualifications

• Experience in business performance management, including finance and operational efficiency.
• Strong written and oral communication skills in English.
• Ability to remain calm in a busy service environment.

Responsibilities

• Manage business performance and operational expenditure.
• Lead personnel management tasks including recruitment and staffing.
• Ensure high standards of customer service and food safety.

Skills

Interpersonal skills

Problem-solving

Leadership

Planning and organization

Education

Senior Management experience in Restaurant / Hospitality / Retail industry

Job description

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TROUBADOUR THEATRES - CANARY WHARF THEATRE LTD

RESTAURANT MANAGER

JOB DESCRIPTION

REPORTING TO: Theatre Manager

DIRECT REPORTS: Deputy Restaurant Manager, Head Chef, Restaurant Supervisor, Front of House Team

COLLABORATING WITH: Front of House Manager, Bar Manager, Head of Sales, Facilities and Technical Manager, Head of Group Operations, Operations Manager

LOCATION: Troubadour Canary Wharf Theatre, Water Street, Canary Wharf, E14 5GX

CONTRACT TYPE: Full time, 40 hours per week across 5 out of 7 days Monday - Sunday, including evenings

Troubadour is a company which specialises in large-scale installation venues. We build and operate go-to destinations that are fully flexible, contemporary and with the ability to showcase world-class entertainment whilst providing a greater experience for all. Within Troubadour Theatres we are looking to change the way food & beverage sits within the theatre world in order to make it inviting, creative and tasty. We are developing a modern fresh menu which will cater for customers, whether visiting for pre-theatre dining, our VIP canapé service, a family celebration or a local business lunch.

We currently operate another restaurant within the Troubadour Wembley Park Theatre, Studio Five, and our new venture in Canary Wharf aims to broaden our food and beverage credentials and be a new force in the famous business district. The restaurant will stand out in its own right as well as serving the guaranteed theatre audience each evening.

We are looking for a Restaurant Manager who ensures the restaurant delivers high-quality food and beverage, and excellent customer service. They will drive the efficiency of retail, operations, finance and human resources for the restaurant and capitalise on its close relationship with the Troubadour Canary Wharf Theatre. You will also duty manage services through the week, in collaboration with your Deputy Restaurant Manager and key team.

BUSINESS AND OPERATIONS MANAGEMENT

• Taking responsibility for the business performance of the restaurant, including checking the accuracy of invoices and approving timesheets for payroll;
• Monitoring operational expenditure and maximising sales; optimising efficiency to increase profitability;
• Organising local marketing activities, such as promotional events, online promotions and discount schemes;
• Lead initiatives to improve the venue’s rating on social media including Google Review, TripAdvisor and Facebook;
• Preparing reports daily and weekly, accurately reporting all financial outgoings to the Theatre Manager for P&L records;
• Setting budgets for all income lines and/or agreeing them with senior management;
• Maintaining insurance/licence records & GDPR compliance;
• Collaborating with other managers of the company to create plans for cross-departmental projects and opportunities for growth;
• Coordinating menus with seasonal promotions;
• Purchasing consumable supplies from approved suppliers;
• Supervise security of operation including stock, equipment and employees personal belongings;
• Set up excellent and thorough stocktake processes and conduct them regularly to accurately track wastage, loss and prevent shrinkage, investigating any major discrepancies and putting measures in place to meet targets;
• Foster a relationship and open communication channel with the local council, landlord and estate, and comply with any lease stipulations or local legislation;
• With the Head of Sales, take a lead in developing the events programme, securing events by developing relationships with potential private hires for the restaurant space;
• Run food tastings and outreach events ahead of the venue launch;
• Collaborate with the centralised Troubadour Head Office in the key months leading up to opening the venue considering the highest operating standards at all times.

PERSONNEL MANAGEMENT

• Proactive rota management, ensuring adequate staffing levels for all aspects of the operation across front-line team, kitchen staff and duty managers, including additional private hires and corporate events. This will be done using cost-benefit analyses and according to budgetary restraints;
• Performance manage all members of the team, conducting probation reviews where appropriate, and delivering positive and constructive feedback;
• Perform investigations and disciplinary meetings up to and including dismissal, following ACAS guidance at all times to protect the welfare of the employee and the business;
• Provide staff with Personal Development Plans and opportunities for growth within the company;
• Training new staff and cross training experienced staff to work in collaboration with the theatre front of house and bars;
• Ensure the weekly and monthly payroll is completed accurately for casual, contracted and salaried employees alike;
• Ensure compliant and timely use of holiday accrual by all salaried and hourly paid employees

and that allowances are taken by teams before the end of the calendar year;

FRONT OF HOUSE / DUTY MANAGEMENT

• Coordinating the entire operation of the restaurant during scheduled shifts, acting as the Restaurant Duty Manager whenever required;
• Managing staff throughout their shift and providing them with feedback;
• Responding to customer complaints and utilising exceptional customer service and recovery techniques to prevent refunds;
• Ensuring that all employees and independent contractor drivers adhere to the company’s uniform standards;
• Meeting and greeting customers and managing all guest communications, including in-person, via phone and email enquiries;
• Conduct recruitment for all roles according to best practices and proper documentation, ensuring adequate staffing levels for seasonal business;
• Ensure all new employees are properly inducted, trained and safe to perform their roles before undertaking duties unaccompanied;
• Maintain excellent relationships with any live entertainment who perform in the venue, ensuring they are operating effectively and safely whilst on the premises;
• Ensure licensing requirements are complied with at all times;
• Organising and supervising the shifts of kitchen, reception and cleaning staff in collaboration with the Head Chef.

HOUSEKEEPING

• Maintaining high standards of quality control, hygiene, and health & safety, with all appropriate documentation to provide for internal or external inspection;
• Ensuring critical control points are monitored in line with our HACCP policies & procedures;
• Making sure equipment is maintained and serviced in a timely manner;
• Communicate any technical problems to the Facilities and Technical Team as soon as they are identified and ensure speedy resolution;
• Monitor food preparation methods and ensure the highest levels of adherence to food safety regulations at all times, preparing the venue to be audit ready at all times.

Further, any other responsibility or duty or required by the Theatre Manager as would reasonably be expected of a Restaurant Manager.

PERSON SPECIFICATION

REQUIRED:

• Senior Management experience in the Restaurant / Hospitality / Retail industry;
• Excellent interpersonal skills;
• Strong written and oral communication skills (Fluent oral & written English is a must);
• The ability to remain calm in a busy service;
• Good business acumen;
• Strong leadership skills;
• Strong planning and organisational skills;
• Problem-solving ability to resolve issues as they arise.

DESIRABLE:

• Personal licence
• Live local to the borough Tower Hamlets

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Performing Arts

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