Assistant Restaurant Manager - London

THE ROOF GARDENS; London; On-site; GBP 35,000 - 48,000; Full time

Job summary

A social club located high above London, The Roof Gardens is seeking an experienced Assistant Restaurant Manager to enhance their dining experience. In this unique role, you will oversee team operations, service standards, and administrative responsibilities while contributing to a vibrant community of staff and members. Learn and grow in a dynamic environment with a competitive salary and generous benefits.

Benefits

Competitive salary above market rate

30 days holiday, plus an extra ‘celebrate you day’

Free meal during shift

Late night taxi allowance

Enhanced pension scheme

Team socials

Uniform and dry cleaning provided

Access to Wagestream

24/7 well-being and mental health support

Growth opportunities

Qualifications

• Strong capability in managing daily operations and resolving issues.
• Ability to lead staff in high-pressure settings.
• Proficient in organizing scheduling and inventory tasks.

Responsibilities

• Enhance customer experience through service standards.
• Assist with financial tasks and inventory management.
• Provide team supervision and direction during shifts.

Skills

Management of daily operations

Leadership and staff motivation

Exceptional customer service

Attention to detail

Communication skills

Organizational skills

Collaboration skills

Adaptability

Job description

Assistant Restaurant Manager - London

Assistant Restaurant Manager Front of House Contract: Permanent
Salary: Competitive

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We are looking for an experienced Assistant Restaurant Manager to join The Roof Gardens and one of our five restaurants. This is a unique opportunity to be involved in multiple dining concepts and as a pivotal member of our senior front of house team, you will be helping to build your team, put processes and operations in place to ensure first class service, whilst becoming a familiar and friendly face for our members.

Key Responsibilities:

• Service Standards: Enhance customer experience by inspiring and guiding the team to adhere to set service standards.
• Financial Support: Assist with financial tasks such as handling daily receipts, managing cash flow, and overseeing point-of-sale systems. Contribute to financial reporting by providing accurate data and observations.
• Team Supervision: Inspire and guide restaurant team during shifts, providing immediate oversight and direction. Address team issues on the floor and provide real-time solutions.
• Team Development: Manage team scheduling, ensuring adequate coverage for all shifts. Assist in training new team members with creative and engaging programs, along with on-going training for existing teams.
• Exceptional Service: Be the primary point of contact for member feedback, handling any queries immediately to enhance overall dining experience.
• Inventory management: Oversee the day-to-day inventory needs, ensuring stock levels are maintained and orders are placed timely. Conduct regular inventory audits in coordination with stock controller.
• Maintenance & Upkeep: Oversee the maintenance and cleanliness of the restaurant, ensuring compliance with health & safety standards. Co-ordinate with cleaning staff and vendors for regular maintenance and urgent repairs.
• Administrative Assistance: Perform administrative tasks such as record keeping, scheduling meetings, and managing staff files. Assist in payroll preparation and staff documentation.

Skills & Requirements

• Strong capability in managing daily operations and addressing issues promptly
• Ability to lead and motivate staff in a high-pressure environment
• A keen focus on delivering superior customer service
• Attention to detail, especially in administrative and operational tasks
• Excellent verbal and written communication skills
• Proficient in organising tasks, scheduling, and inventory management
• Strong interpersonal skills and the ability to work collaboratively
• High level of patience and adaptability in a dynamic environment
• Professional demeanour and a proactive work ethic
• Act as a vital link in executing the operational strategies set by the Restaurant Manager
• Ensure the effective and efficient running of daily restaurant activities

Our Benefits

• Competitive salary above market rate
• 30 days holiday, plus an extra ‘celebrate you day’
• A free meal during your shift
• Late night taxi allowance for safe travel
• Enhanced pension scheme with employer contributions
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• One fully paid day each year for volunteering

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.