Restaurant Manager

The Ivy Asia Guildford; Guildford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Variable tronc

Employee dining discount

Birthday day off

Pay via app

Wellbeing support

Retail discounts

Job summary

The Ivy Asia in Guildford is seeking a confident Restaurant Manager to lead the front-of-house team in a vibrant, guest-focused environment. You will ensure flawless service, manage staff performance, and uphold The Ivy magic across all shifts.

We value leaders who can inspire, coach, and deliver memorable dining experiences in a high-energy setting. A strong command of English and 2+ years of managerial experience are essential.”

Qualifications

• 2+ years of experience in restaurant management.
• Experience overseeing and supporting a team of managers and front-of-house operations.
• Ability to wow guests with exceptional service and stay composed under busy service pressures.
• Excellent English language skills.

Responsibilities

• Provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• Build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• Develop a learning culture and ensure that all team members feel valued and rewarded.
• Manage all employees in line with agreed skills and standards, providing regular feedback and appraisals.
• Ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, identifying improvements and learning opportunities.

Skills

Team leadership

Customer service

English language

People management

Job description

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on hourly pay & Tronc)
• Additionally, all managers receive an element of variable tronc
• Enjoy the Ivy Magic as a Guest: Enjoy an employee dining discount across The Ivy Collection, so you can experience the restaurants you help bring to life.
• Your Birthday Celebrated: Enjoy a guaranteed day off on your birthday, giving you the time to relax, celebrate and enjoy the occasion your way.
• Get Paid, Your Way: Through the app, you can make use of practical tools and guidance to help you earn, learn, save, spend and borrow with greater confidence.
• Always-On Wellbeing & Safety Support: Support should always be there when it matters most. That is why we offer 24/7 confidential wellbeing and safety support, whenever you need guidance, reassurance or practical help.
• Retail & Lifestyle Discounts: Access discounts on hundreds of retailers, plus health, entertainment, travel and more

Key elements of your role as Restaurant Manager:

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and to ensure that all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.

About you:

• You have 2 years + experience in this position
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow guests with exceptional service, and you can cope well under pressure during a busy service.
• You have excellent English language skills

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.