Restaurant General Manager: Lead People & Guest Experience

Kentucky Fried Chicken (KFC); Wakefield; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC UK is seeking a Restaurant General Manager in Wakefield to lead from the front, own performance, people, culture and results, and deliver brilliant guest experiences while building a high performing, future ready team.

You will lead the operation, recruit and coach your leadership team, manage standards, labour and stock, and drive KPI achievement. This role requires bold decision making, calm under pressure, and a passion for hospitality excellence.

Qualifications

• Experience leading a high-volume, guest-focused restaurant.
• Proven ability to coach and develop a diverse team.
• Strong commercial awareness and KPI ownership.

Responsibilities

• Lead performance, culture, and standards with confidence.
• Build and lead a high performing leadership team with regular coaching.
• Recruit diverse talent and develop clear progression pathways.
• Set priorities and manage labour and stock effectively.
• Deliver fast, friendly and consistent guest experiences.
• Drive long-term business success with Area Coach collaboration.

Skills

Leadership

Coaching

Recruiting

Operational Standards

Guest Experience

KPIs

Job description

KFC UK is seeking a Restaurant General Manager in Wakefield to lead from the front, own performance, people, culture and results, and deliver brilliant guest experiences while building a high performing, future ready team.

You will lead the operation, recruit and coach your leadership team, manage standards, labour and stock, and drive KPI achievement. This role requires bold decision making, calm under pressure, and a passion for hospitality excellence.