Restaurant General Manager: Lead Teams & Guest Experience

KFC; Crewe; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC Crewe is seeking a Restaurant General Manager to lead from the front, owning performance, people and culture while delivering brilliant guest experiences. You’ll build a high performing team and set clear standards for service and operations.

You’ll attract and develop talent, coach regularly, manage costs and KPIs, and steer the restaurant through busy periods with calm decisiveness. If you’re looking to lead a brand with real heritage and growth, apply now.

Qualifications

• Lead from the front and set the standard every day.
• Build trust and handle tough conversations well.
• Run a tight, compliant operation without losing sight of the guest.
• Be commercially aware and confident owning KPIs, costs, and profitability.
• Stay calm under pressure and thrive in fast paced environments.
• Genuinely care about people, food, and doing things the right way.

Responsibilities

• Lead like you mean it: own the restaurant, performance, culture, and standards with confidence.
• Deliver Through Others: build a high performing leadership team and delegate with confidence.
• Unleash Potential: attract and develop great people and create progression pathways.
• Execute With Focus: maintain operational standards and plan labour and stock.
• Fuel Exceptional Restaurant Experiences: deliver fast, friendly, and consistent service.
• Shape the Future: lead through change and drive long term business success.

Skills

Leadership

People development

Communication

Commercial awareness

Resilience under pressure

Job description

KFC Crewe is seeking a Restaurant General Manager to lead from the front, owning performance, people and culture while delivering brilliant guest experiences. You’ll build a high performing team and set clear standards for service and operations.

You’ll attract and develop talent, coach regularly, manage costs and KPIs, and steer the restaurant through busy periods with calm decisiveness. If you’re looking to lead a brand with real heritage and growth, apply now.