Restaurant General Manager

The Gleneagles Hotel; City of Edinburgh; On-site; GBP 37,000 - 58,000; Full time

Job summary

Join a prestigious hotel as a Restaurant General Manager, leading a dynamic team to create unforgettable dining experiences. With a focus on exceptional service and team development, you will play a key role in maintaining the hotel's high standards and reputation. Enjoy a competitive salary and a range of perks while working in a vibrant and supportive environment.

Benefits

30 days holiday including bank holidays

50% discount on Food & Beverage

Golf Membership for £50.00 per annum

Flexi points into Perkbox wallet

Generous 'refer a friend' scheme

Employee Assistance Programme

Ongoing personal development investment

Qualifications

• Extensive experience in a similar role.
• Strong leadership and interpersonal skills.
• Ability to manage multiple priorities in a high-paced environment.

Responsibilities

• Oversee all food and beverage outlets and lead the restaurant floor.
• Engage and motivate a passionate team to deliver exceptional service.
• Ensure profitability and performance of the restaurant department.

Skills

Leadership

Customer Service

Team Motivation

Financial Acumen

Attention to Detail

Job description

COME AND JOIN US . . .

We are currently seeking a highly experienced and charismatic Restaurant General Manager to conduct the symphony of The Spence, and who intuitively knows how to pre-empt the needs of our members, guests and team. Diverse, ambitious and welcoming, you’ll have an inherent desire to create unique and incredible experiences. The successful candidate’s leadership skills will be matched by their technical expertise and passion for service.

The on target earning potential for this role is £47,490 per annum - comprising a base salary of £37,490, plus a qualified estimate of £10,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

For the past century we’ve been making memories at our iconic hotel and sporting estate in rural Perthshire. The launch of Gleneagles Townhouse, a luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, ‘City Hotel of the Year’ at the 2023 Food and Travel Reader Awards and No. 6 in Travel + Leisure’s list of the 100 Best New Hotels in the World, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Here's a bit more detail on what we see you doing in this role:

• You’ll take pride in playing host to our guests and will lead the restaurant floor from the front, overseeing all of our food and beverage outlets, from breakfast in the Spence to late night drinks in the Note Burning rooms
• Instinctively reading the room, anticipating, and fulfilling the expectations of our guests; always warm, thoughtful, professional, and well groomed, playing your part in ensuring luxury service is our signature
• Engaging, motivating, and inspiring a strong and passionate team, you’ll ensure they consistently deliver exceptional service and leave our guests spell-bound by the magic and theatre of the experiences they create
• Developing strong relations with our Culinary team, you’ll work together to demonstrate that shared passion, clear communication, and living our values is what truly galvanises the team and drives excellence
• Nurturing and developing our talent, ensuring that your passion and expertise is lived through others
• You’ll be instilling a culture of continuous development and innovation, identifying new ways to surprise and delight your guests and your people
• Working hand-in-hand with our People Manager, you’ll be driving exceptional team engagement, training and development, and recruitment
• Being financially astute and able to run a profitable department, you’ll take full accountability for the profitability and performance of your business end to end.
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

The kind of person we're looking for:

• You have fantastic experience in a similar role, and whilst you enjoy the theatre and stage, you’re modest, understated and without ego; you care for others as much as you care for yourself and role model this consistently
• Energised and fuelled by a high paced operation and equally high expectations; you’re resilient, and skilled at managing multiple and often competing priorities
• You possess a positive, professional, and courteous attitude, always see a glass half-full, and are consistent in your mood, manner, and behaviour.
• Intuitively, you put yourself in the shoes of others, whether that be your guests or your people; no matter how many times an issue has been presented to you, you recognise that to this person it’s likely a first
• An early bird some days and a night owl other, you’ll be working flexibly during the week and weekends, leading from the front and by example
• You have an exceptional and discerning eye for detail and take pride in fixing the small things that make a big difference, always with a positive “can do” attitude to solving problems
• You have high expectations of yourself and others, and you drive high performance and ensure others are brought on the journey with you
• People focused, you have a compelling desire to grow and nurture team members through coaching and training
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkboxwallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2025, our full-time employees can expect to receive around £10,000 in addition to their annual salary.

If you are our next Restaurant General Manager, please forward your most recent CV to us today!

INDO