Restaurant & Events Manager: Lead Memorable Guest Experiences

Food & Drink; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in all restaurants & Spa

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Extensive discounts on benefits

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7GP

World-class development programmes

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Social squads and recognition schemes

Job summary

Hotel Indigo K West Shepherd’s Bush is seeking a Restaurant and Events Manager to lead day-to-day restaurant and meeting space operations in West London. You will oversee service from breakfast through evening, deliver standout events, and drive bookings with a hands-on leadership style.

You’ll manage labour costs, uphold brand standards, and nurture guest relationships. This role offers a dynamic hospitality environment with clear development paths and employee benefits.

Qualifications

• Experience managing a busy restaurant or events space in hospitality.
• Hands-on leadership style with focus on team development.
• Experience coordinating events and delivering guest experiences.
• Strong organisational skills and ability to balance priorities.
• Excellent communication and guest interaction skills.
• Commercial awareness incl. P&L, payroll and cost control.
• Knowledge of food safety, licensing and health & safety standards.
• Familiarity with POS and event software such as OpenTable or Opera.

Responsibilities

• Own the floor: oversee the restaurant and event spaces, leading the team from breakfast to dinner.
• Deliver standout events: plan, coordinate and execute meetings and private events.
• Drive the diary: maximise bookings and manage function sheets with Sales & Events.
• Lead your team: recruit, train and motivate across outlets to maintain standards.
• Maximise performance: manage labour, service quality, upselling and stock control.
• Be present: build relationships with regulars, corporate clients and partners.
• Refine and elevate: keep SOPs up to date and drive continuous improvement.

Skills

Restaurant management

Team leadership

Event coordination

Organisation

Communication

Commercial awareness

Food safety knowledge

POS / event software

Tools

OpenTable

Opera

Job description

Hotel Indigo K West Shepherd’s Bush is seeking a Restaurant and Events Manager to lead day-to-day restaurant and meeting space operations in West London. You will oversee service from breakfast through evening, deliver standout events, and drive bookings with a hands-on leadership style.

You’ll manage labour costs, uphold brand standards, and nurture guest relationships. This role offers a dynamic hospitality environment with clear development paths and employee benefits.