Restaurant Manager

Food & Drink; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in all restaurants & Spa

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Extensive discounts on benefits

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7GP

World-class development programmes

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Social squads and recognition schemes

Job summary

Hotel Indigo K West Shepherd’s Bush is seeking a Restaurant and Events Manager to lead day-to-day restaurant and meeting space operations in West London. You will oversee service from breakfast through evening, deliver standout events, and drive bookings with a hands-on leadership style.

You’ll manage labour costs, uphold brand standards, and nurture guest relationships. This role offers a dynamic hospitality environment with clear development paths and employee benefits.

Qualifications

• Experience managing a busy restaurant or events space in hospitality.
• Hands-on leadership style with focus on team development.
• Experience coordinating events and delivering guest experiences.
• Strong organisational skills and ability to balance priorities.
• Excellent communication and guest interaction skills.
• Commercial awareness incl. P&L, payroll and cost control.
• Knowledge of food safety, licensing and health & safety standards.
• Familiarity with POS and event software such as OpenTable or Opera.

Responsibilities

• Own the floor: oversee the restaurant and event spaces, leading the team from breakfast to dinner.
• Deliver standout events: plan, coordinate and execute meetings and private events.
• Drive the diary: maximise bookings and manage function sheets with Sales & Events.
• Lead your team: recruit, train and motivate across outlets to maintain standards.
• Maximise performance: manage labour, service quality, upselling and stock control.
• Be present: build relationships with regulars, corporate clients and partners.
• Refine and elevate: keep SOPs up to date and drive continuous improvement.

Skills

Restaurant management

Team leadership

Event coordination

Organisation

Communication

Commercial awareness

Food safety knowledge

POS / event software

Tools

OpenTable

Opera

Job description

From breakfast briefings to evening events, lead it all with style.

At Hotel Indigo K West Shepherd’s Bush, we’re more than a hotel, we’re a neighbourhood gathering place. We’re looking for a Restaurant and Events Managerto join our team and lead the day-to-day operation of our vibrant restaurant and meeting spaces. If you’re a hands‑on hospitality pro with a flair for service, a head for operations, and a love for guest experience, this role is your opportunity to shape something special.

What’s Our Story?

Hotel Indigo is a lifestyle brand inspired by the character of our neighbourhoods. At our hotel, we celebrate the music, fashion, and culture of Shepherd’s Bush; and we are looking to reflect that same creativity and energy in our service. Whether it’s a working breakfast, an intimate dinner, or a buzzing event; we aim to make every moment personal and memorable.

Here’s what you can look forward to as our Restaurant and Events Manager:

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Access toHealthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Own the floor: Oversee the seamless operation of our hotel restaurant and event spaces, leading the team to deliver high standards from breakfast through to evening service.
• Deliver standout events: Plan, coordinate, and execute meetings, private events, and functions; ensuring guest expectations are met and exceeded every time.
• Drive the diary: Work closely with the Sales and Events team to maximise bookings, manage function sheets, and support pre- and post-event communications.
• Lead your team: Recruit, train, and motivate a team across both outlets, fostering a culture of professionalism and creativity.
• Maximise performance: Take ownership of labour costs, service quality, upselling initiatives, and stock control to ensure profitability without compromising on experience.
• Be present: Build strong relationships with regular guests, corporate clients, and local partners. Be visible during service and ready to jump in when needed.
• Refine and elevate: Ensure all SOPs are up to date, staff are trained to brand standards, and continuous improvement is part of the everyday routine.

What’s Your Story?

You’re both a doer and a leader, passionate about hospitality and proud to set the tone for others. You’ll thrive in this Restaurant and Events Manager role if you bring:

• Experience managing a busy restaurant or events space in a hotel or lifestyle venue
• A hands‑on leadership style and a genuine commitment to team development
• Experience with event coordination and delivering excellent guest experiences
• Strong organisational skills and the ability to balance multiple priorities
• Great communication and guest interaction skills
• Commercial awareness with an understanding of P&L, payroll, and cost control
• Knowledge of food safety, licensing, and health & safety standards
• Familiarity with POS and event software (e.g. Opentable, Opera, or similar)

If you're ready to lead one of West London’s most exciting hospitality spaces, we want to hear your story. Join us as Restaurant and Events Manager at Hotel Indigo K West Shepherd’s Bush and bring local flavour, connection, and creativity to every table and every event!

All applicants must have existing rights to work status in the UK.