Restaurant Customer Advisor

Dobbies; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dobbies is seeking Restaurant Customer Advisors to join their team. Successful candidates will play a key role in delivering exceptional customer experiences, assist customers with transactions, and promote club memberships. In addition to a supportive working culture, this role offers opportunities for development and generous discounts across the store.

Benefits

Generous annual leave entitlement

Uncapped store discounts

Access to Wagestream for financial wellbeing

Support from Retail Trust for wellbeing

Opportunities for development via Dobbies Academy

Qualifications

• Passion for customer experience and hospitality.
• Eager to learn new skills in a fast-paced environment.
• Ability to demonstrate values like teamwork and improvement.

Responsibilities

• Assist customers with transactions and promote Dobbies Club membership.
• Maintain store cleanliness and assist with stock management.
• Provide product knowledge regarding allergies and dietary requirements.

Skills

Customer Service

Teamwork

Proactivity

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions in the store
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
• Addressing customer queries with great product knowledge, including allergies and dietary requirements
• Collaborating with your team to maintain store cleanliness and presentation
• Performing tasks on the shopfloor and in other store areas as required, including stock management, cash handling, till operation, take-to-car deliveries, stock routines, and restaurant service – an excellent opportunity to develop new skills and gain experience

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile
• Experience in a customer-facing role and a passion for working within hospitality
• Ability to work well in a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Ability to demonstrate our values at all times – being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off
• Uncapped store discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream to support financial wellbeing, allowing early access to earnings, savings, and financial advice
• Support from Retail Trust, including confidential support, virtual GP access, free counselling, and retail rewards through our employee wellbeing platform
• Opportunities for development via Dobbies Academy, our eLearning platform and training programs
• A thriving, passionate, diverse, and committed culture focused on customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is proud to be the only garden centre retailer with stores across every UK nation.

Our love for gardens and plants is reflected in our own brand and branded products, concession partners, and services. We promote garden living all year round.

Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.

We organize events and experiences that bring communities together, and support a national charity through fundraising efforts.

We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.