Restaurant Customer Advisor

Dobbies; Atherstone; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dobbies is seeking passionate Restaurant Customer Advisors to deliver exceptional customer service in a vibrant team atmosphere. Successful candidates will engage with customers, help them with inquiries, and drive sales while maintaining high standards of cleanliness and service. Join us to contribute to a thriving garden centre retailer that values a diverse culture and commitment to customer satisfaction.

Benefits

Generous annual leave entitlement

50% off in restaurants

Access to financial wellbeing support via Wagestream

Support from the Retail Trust

Ongoing development through Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Ability to work well within a team.
• Eager to learn new skills.

Responsibilities

• Providing excellent customer service across the store.
• Driving sales and promoting membership benefits.
• Maintaining cleanliness and assisting with various tasks.

Skills

Customer service

Teamwork

Communication

Proactivity

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using great product knowledge, including allergies and dietary requirements
• Working with your team to maintain cleanliness and store upkeep
• Performing duties on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile
• Experience in a customer-facing role and a passion for hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain experience
• Thrives in a busy, fast-paced environment
• Demonstrates our values—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off
• Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
• Support from the Retail Trust—confidential support, virtual GP, free counselling, and retail rewards
• Dobbies Academy for ongoing development through eLearning and training programs
• A thriving, passionate, diverse culture committed to customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation.

Our passion for gardens and plants is reflected in our own brand products, concessions, and services. We promote garden living year-round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals.

We host events and community experiences, supporting a national charity for our colleagues and customers.

We’re committed to being a great place to work, encouraging colleagues to be their best and celebrate success together—making it work for our customers.