Restaurant Customer Advisor

Dobbies; Stafford; On-site; GBP 18,000 - 22,000; Full time

Job summary

Dobbies is seeking a passionate Restaurant Customer Advisor to enhance the dining experience in its restaurants. This role involves delivering outstanding customer service, driving sales, and maintaining the quality and cleanliness of the restaurant environment. Join a vibrant team dedicated to providing exceptional service in a fast-paced setting, with opportunities for development and community engagement.

Benefits

Generous annual leave entitlement

50% off in Restaurants

Access to Wagestream for financial support

Development opportunities through Dobbies Academy

Qualifications

• Experience in a customer-facing role, preferably within hospitality.
• Ability to work well within a team and build relationships.
• Eager to learn new skills and thrive in a busy environment.

Responsibilities

• Providing excellent customer service by assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.
• Collaborating with the team to maintain store cleanliness.

Skills

Customer service

Teamwork

Communication

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Helping with customer queries using product knowledge, including allergies and dietary requirements
• Collaborating with your team to maintain the cleanliness and upkeep of your store
• Working on the shopfloor and other areas of the store as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly attitude
• Experience in a customer-facing role, preferably within hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, and proactive with a hardworking attitude
• Eager to learn new skills and gain experience
• Thrives in a busy, fast-paced environment
• Demonstrates our values – being one team, continuous improvement, positivity, and a passion for gardens

What we offer

• Generous annual leave entitlement, with flexible holiday usage
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, 10% off in our food halls
• Access to Wagestream for financial wellbeing support
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities through Dobbies Academy and eLearning platforms
• A vibrant, diverse, and committed team culture

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living all year-round, showcasing our passion through products, concessions, and services.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We also host events and support a national charity, fostering community engagement.

We’re dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.