Restaurant Customer Advisor

TN United Kingdom; Telford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the garden retail sector is seeking passionate Restaurant Customer Advisors to enhance customer experiences. In this dynamic role, you'll deliver exceptional service, assist customers with various transactions, and drive sales through engaging interactions. With a commitment to teamwork and continuous improvement, you'll thrive in a vibrant environment that values customer satisfaction. Enjoy generous benefits, including discounts and ongoing development opportunities, while contributing to a culture that celebrates success and fosters growth. If you're eager to make a difference and enjoy a fast-paced atmosphere, this role is perfect for you.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Access to Dobbies Academy

Qualifications

• Experience in a customer-facing role with a passion for hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.
• Collaborating with team members to maintain store cleanliness.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Punctuality

Job description

Social network you want to login/join with:

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions within the store.
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
• Assisting with customer queries by demonstrating great product knowledge, including allergies and dietary requirements.
• Collaborating with your team to maintain store cleanliness and upkeep.
• Performing various tasks on the shopfloor and other store areas as needed, such as stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience.

Who we are looking for

• A passion for delivering a superior customer experience, serving everyone with a smile.
• Experience in a customer-facing role, with a passion for hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating successes.
• Punctuality, professional appearance, and a proactive, hardworking attitude.
• Eagerness to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Ability to demonstrate our values at all times—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

• Generous annual leave entitlement, with flexibility to take holidays when you want, requiring limited statutory days off.
• Uncapped discounts across our stores, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream, supporting your financial wellbeing by allowing early access to earnings, savings, and financial advice.
• Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards through our employee wellbeing platform.
• Access to Dobbies Academy for ongoing development through eLearning and training programs.
• A thriving, passionate, diverse culture committed to customer satisfaction and team success.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

Our passion for gardens and plants is reflected in our products, concessions, and services, promoting garden living all year round.

Many stores feature a restaurant or coffee shop where customers can relax and enjoy refreshments or meals.

We host events and community experiences and support a national charity, encouraging colleague and customer involvement in fundraising.

We are committed to being a great place to work, fostering a supportive environment where colleagues can thrive, share successes, and make a difference for our customers.