Restaurant Customer Advisor

Dobbies Garden Centres; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic Restaurant Customer Advisors to enhance the dining experience in their vibrant restaurants. In this dynamic role, you will engage with customers, ensuring they receive exceptional service while promoting membership benefits. Ideal candidates will thrive in a fast-paced environment, showcasing their passion for customer satisfaction and teamwork. With generous discounts and development opportunities, this role offers a chance to grow and succeed within a supportive and diverse team. Join a company that values community engagement and celebrates success together.

Benefits

Generous annual leave

50% off in restaurants

25% off in garden centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Development opportunities

Vibrant team environment

Qualifications

• Passion for delivering great customer experiences.
• Experience in a customer-facing role, preferably in hospitality.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.
• Maintaining cleanliness and performing various roles on the shopfloor.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Adaptability

Education

Experience in Hospitality

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of the store.
5. Performing various roles on the shopfloor and other areas as required, including stock work, cash handling, till operations, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain diverse skills and experience.

Who We Are Looking For

1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role, preferably within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, and proactive with a can-do attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values: being one team, improving daily, bringing a smile, living our passion for gardens, and making it work for our customers.

What We Offer

1. Generous annual leave entitlement with flexible holiday planning.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the garden centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early access to earnings, savings, and advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities through Dobbies Academy’s eLearning platform and programs.
6. A vibrant, passionate, and diverse team committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community activities. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We organize events and support charities, fostering community engagement. We are dedicated to being a great place to work, encouraging colleagues to be their best and celebrate success together.