Restaurant Customer Advisor

Dobbies Garden Centres; Southampton; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading garden centre retailer in the UK is seeking Restaurant Customer Advisors to deliver exceptional customer experiences. Key responsibilities include driving sales, ensuring hygiene, and maintaining store cleanliness. The role demands a passion for customer service and a friendly demeanor in a fast-paced environment.

Benefits

Generous annual leave entitlement

Uncapped store discounts

Access to financial wellbeing support

Confidential support and counselling

Ongoing development programs

Qualifications

• Experience in a customer-facing role, particularly in hospitality.
• Ability to work well within a team and build relationships.
• Thrives in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service by assisting with transactions.
• Driving sales while promoting Dobbies Club membership.
• Maintaining cleanliness and overall store upkeep.

Skills

Customer Service

Communication

Teamwork

Product Knowledge

Time Management

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions in the store.
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
• Addressing customer queries with great product knowledge, including allergies and dietary requirements.
• Working with your team to maintain cleanliness and the overall upkeep of the store.
• Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experiences.

Who We Are Looking For

• A passion for delivering a great customer experience, serving everyone with a smile.
• Experience in a customer-facing role and a passion for working within hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating successes.
• Punctual, well-presented, and bringing a positive, hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What We Offer

• Generous annual leave entitlement, with flexible holiday planning and limited statutory days off.
• Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Access to Retail Trust for confidential support, virtual GP, free counselling, and retail rewards.
• Access to Dobbies Academy for ongoing development through eLearning and training programs.
• A thriving, passionate, diverse culture committed to making it work for our customers.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants makes us unique, showcasing this through our own brand and branded products, concessions, and services. We champion garden living all year round.

Many stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed environment. We host events and experiences that bring communities together and support a national charity partner.

We are committed to being a great place to work. We encourage our colleagues to be their best selves, share wins, celebrate success, and make it work for our customers.