Restaurant Customer Advisor

Dobbies; Andover; On-site; GBP 22,000 - 27,000; Full time

Job summary

Dobbies is seeking a Restaurant Customer Advisor to provide exceptional service and drive sales in a vibrant environment. In this role, you'll assist customers, maintain restaurant standards, and promote the benefits of the Dobbies Club membership. We offer generous discounts and support for personal development.

Benefits

Generous annual leave entitlement

50% off in restaurants

Access to Wagestream

Support through Retail Trust

Access to Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Interest in hospitality.
• Eagerness to learn new skills.

Responsibilities

• Assisting customers with transactions and product queries.
• Driving sales through customer interactions.
• Maintaining cleanliness and store upkeep.

Skills

Customer service

Teamwork

Punctuality

Proactive attitude

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions in-store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using product knowledge, including allergies and dietary requirements
• Maintaining cleanliness and store upkeep in collaboration with your team
• Working on the shopfloor and other areas as required, which may include stock work, cash handling, till operation, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well in a team, build relationships, and enjoy celebrating success
• Punctuality, professional appearance, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain experience
• Thrives in a busy, fast-paced environment
• Ability to demonstrate our values—being one team, improving daily, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with the flexibility to take holidays when you want, requiring limited statutory days off
• Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls
• Access to Wagestream for financial wellbeing support, early earnings, savings, and financial advice
• Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
• Access to Dobbies Academy for ongoing development through eLearning and training programs
• A vibrant, passionate, diverse culture committed to customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living all year round.

Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals. We organize events and experiences that connect communities, and support a national charity partner through colleague and customer fundraising efforts.

We are dedicated to being a great place to work. We foster a supportive team environment where colleagues are encouraged to be their best selves, share successes, and celebrate achievements. Together, we make it work for our customers.