Customer Service Specialist - German Speaking

JR United Kingdom; Basingstoke; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is seeking a Fluent German Customer Service Specialist for a remote position. The role involves maintaining high customer service levels, preparing documentation, and supporting clients in their relocation needs. Candidates should have excellent organisational skills and a proactive approach to tasks. Previous experience in customer service and the mobility industry is preferred, and training will be provided.

Qualifications

• 2+ years’ experience in a customer service / coordination position.
• Excellent customer service and multi-tasking skills.
• Competent IT user of Microsoft Office, particularly Excel and Word.

Responsibilities

• Maintain high customer services levels in line with company KPIs.
• Responsible for data integrity for assignee records.
• Serve as the coordinator and owner of the relocation process.

Skills

Customer Service

Organisation

Multi-tasking

Analytical Skills

Attention to Detail

Tools

Microsoft Office

Job description

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Client:

Alchemy Global Talent Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word